Trena Franklin

Assistant Store Director

Haggen Food & Pharmacy

04.2000 - Current

Supervised employees and different store departments.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Responded to customer complaints and comments.
Checked employee break times and schedule adherence.
Double-checked product pricing and displays.
Educated and trained staff to equip with knowledge about products, customer service and store policies.
Supervised daily operations by directing customer service, inventory and sales operations.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
Conducted inventory analysis to determine optimal stock levels.
Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.