TRENA MASON
Anaheim,CA
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
19
19
years of professional experience
Work History
Team Lead
Sas Retail Merchandising
Orange, CA
11.2022 - Current
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained accurate records of employee attendance and task completion times.
- Developed strategies to increase team productivity and improve customer service levels.
Administrative Assistant
Casey Jones And Dad Tree Service
Anaheim, CA
01.2011 - 07.2023
- Scheduling office maintenance and repair work, supervising projects and work of contractors, service people, and all other office employees while ensuring the best quality of work along with adherence to company standards
- Handling all company expenses and administrative duties, implementing system improvements, including an information management system to increase efficiencies, developing budgets for running the office, keeping records of payments, and comparing to set parameters.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Supervisor
OC Fair & Event Center
Costa Mesa, CA
06.2022 - 08.2022
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Hired team members and trained in collaborative team environment.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
Delivery Station Liaison
Amazon
QikMission Viejo, CA
11.2021 - 04.2022
- Improved Customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time
- I provide our customers with the most accurate and up-to-date information about their packages, communicate with customers directly by phone or email, Empathize with and prioritize customers' needs, clearly understand and respond appropriately to the issues that customers present, making quick and effective decisions on behalf of the customer
- Completed paperwork, recognized discrepancies, and promptly addressed for resolution
- Identified issues, analyzed information, and provided solutions to problems
- Prepared a variety of different written communications, reports, and documents
- Carried out day-to-day duties accurately and efficiently
- Maintained excellent attendance record, consistently arriving to work on time
- Utilized street maps to plan and determine most efficient routes.
Administrative Support
Macy's
Santa Ana, CA
10.2010 - 01.2011
- Handled all administrative functions required for effective execution of day-to-day operations, including balancing the vault, designing presentations, planning meeting events, and coordinating extensive travel
- Managed Human Resources responsibilities, including workforce scheduling of all on-call Associates and coordinating weekend workflow in compliance with store management, while acting as HR liaison for store employees, resolving concerns or conflicts
- Participated in screening and reviewing resumes, processing new hire paperwork, inputting data, following up with employees, maintaining employee files, and handling employee payroll
- I trained and mentored staff, led by example, and demonstrated a strong work ethic while maintaining a professional attitude with sincerity and enthusiasm, reflecting the company's commitment to the customer
- Coordinated all incoming communications, including phone, fax, email, and network printer distribution.
Airline Ticket Agent
US Airways
Dallas Fort Worth, TX
01.2005 - 07.2007
- Came aboard the company initially as Ground Security Coordinator, tracking and monitoring all late arriving and departing flights using Gate View while ensuring all internal audit requirements complied
- Determining options for delayed or canceled flights, including arranging hotels, meals, and transportation for distressed passengers, handling compensation for oversold flights, and keeping costs low at all times
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Worked with management, participating in interviews, the selection, and onboarding of new Club Reps, while coaching and mentoring new employees in skill development, customer service elevation, and company culture behaviors
- Provided exceptional frontline team support through various mechanisms to ensure the team delivered a superior customer experience and communicated procedural changes to employees, ensuring compliance
- Completed paperwork, recognized discrepancies, and promptly addressed for resolution
- Directed passengers to correct loading gates or areas for departures and connections
- Updated schedule monitors and information boards and used the PA system to convey current information to customers
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies
- Provided a high level of customer service to each person by engaging customers and using active listening and practical interpersonal skills.
Education
Diploma - Airline Industry
International Air Academy
Ontario, CA06.2002
High School Diploma -
Alta Vista High School
Vista, CA06.1991
Skills
- Qik; Sabre; Apollo; Shares; BMAS; Office Suite: Excel, PowerPoint, Microsoft Word, Outlook
- Administration
- Managing
- Payroll
- Reconciling
- Sales
- Scheduling
- Self-Motivated
- Call Volume and Quality Metrics
- Strong Analytical and Problem Solving Skills
- Efficient and Detail-Oriented
- Workplace Safety
Timeline
Team Lead
Sas Retail Merchandising
11.2022 - Current
Supervisor
OC Fair & Event Center
06.2022 - 08.2022
Delivery Station Liaison
Amazon
11.2021 - 04.2022
Administrative Assistant
Casey Jones And Dad Tree Service
01.2011 - 07.2023
Administrative Support
Macy's
10.2010 - 01.2011
Airline Ticket Agent
US Airways
01.2005 - 07.2007
Diploma - Airline Industry
International Air Academy
High School Diploma -
Alta Vista High School
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