Trena Mason
Anaheim,CA
Summary
Communicative Administrative Assistant recognized for providing first-rate support for corporate decision-makers. I'm a meticulous individual with demonstrated success in administrative business and a proven record of delivering exceptional service to meet customers' unique needs. Equipped with in-depth software knowledge and skill to pick up tools and tricks quickly. Brings polished speaking voice and professional demeanor.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Supervising Manager
SAS Retail Services L.L.C
11.2022 - Current
- Streamlined operational processes to enhance efficiency and productivity across multiple retail locations.
- Led team training initiatives, fostering skill development and improving overall staff performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated cross-functional teams to execute strategic merchandising plans effectively.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
Administrative Assistant
CASEY JONES AND DAD TREE SERVICE
01.2011 - 11.2022
- Scheduling office maintenance and repair work, supervising projects and work of contractors, service people, and other office employees while ensuring the best work quality and adherence to company standards.
- Handling all company expenses and administrative duties, implementing system improvements, including an information management system to increase efficiencies, developing budgets for running the office, keeping records of payments, and comparing to set parameters.
- Prepared correspondence, reports, and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Supervisor
OC FAIR & EVENT CENTER
06.2022 - 08.2022
- Maintained operating schedules to provide adequate coverage for critical areas and achieve objectives.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Responded to employee concerns or complaints by coordinating with the human resources team to solve issues.
- Hired team members and trained them in a collaborative team environment.
- Responded to customer questions regarding products, prices, and availability.
- Complied with company policies, objectives, and communication goals.
Delivery Station Liaison
AMAZON
11.2021 - 04.2022
- Improved Customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time.
- I provide our customers with the most accurate and up-to-date information about their packages, communicate with customers directly by phone or email, Empathize with and prioritize customers' needs, clearly understand and respond appropriately to the issues that customers present, and make quick and effective decisions on behalf of the customer.
- Identified issues, analyzed information, and provided solutions to problems.
- Prepared a variety of other written communications, reports, and documents.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
Administrative Support
MACY'S
10.2010 - 01.2011
- Handled all administrative functions required for the effective execution of day-to-day operations, including balancing the vault, designing presentations, planning meeting events, and coordinating extensive travel.
- Managed Human Resources responsibilities, including workforce scheduling of all on-call Associates and coordinating weekend workflow in compliance with store management, while acting as HR liaison for store employees, resolving concerns or conflicts.
- Participated in screening and reviewing resumes, processing new hire paperwork, inputting data, following up with employees, maintaining employee files, and handling employee payroll.
- I trained and mentored staff, led by example, and demonstrated a strong work ethic while maintaining a professional attitude with sincerity and enthusiasm, reflecting the company's commitment to the customer.
- Coordinated all incoming communications, including phone, fax, email, and network printer distribution.
Airline Ticket Agent
US AIRWAYS
01.2005 - 07.2007
- Came aboard the company initially as Ground Security Coordinator, tracking and monitoring all late arriving and departing flights using Gate View while ensuring all internal audit requirements complied.
- Determining options for delayed or canceled flights, including arranging hotels, meals, and transportation for distressed passengers, handling compensation for oversold flights, and keeping costs low at all times.
- Delivered outstanding service by interacting with customers, answering customer inquiries, and handling customer complaints.
- I have worked with management, participating in interviews, and the selection and onboarding of new Club Reps, while coaching and mentoring new employees in skill development, customer service elevation, and company culture behaviors.
- Provided exceptional frontline team support through various mechanisms to ensure the team delivered a superior customer experience and communicated procedural changes to employees, ensuring compliance.
- Completed paperwork, recognized discrepancies, and promptly addressed them for resolution.
- Directed passengers to correct loading gates or areas for departures and connections.
- Updated schedule monitored and information boards and used the PA system to convey current information to customers.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Provided customer service to each person by engaging customers, actively listening and practicing interpersonal skills.
Education
Diploma - Airline Industry
International Air Academy
Ontario, CA06.2002
High School Diploma - undefined
Alta Vista High School
Vista, CA06.1991
Skills
- Qik; Sabre; Apollo; Shares; BMAS; Office Suite: Excel, PowerPoint, Microsoft Word, Outlook
- Administration
- Efficient and Detail-Oriented
- Customer Service Management
- Teamwork
- Computer skills
- MS office
- Decision-making
- Complex Problem-solving
- Managing operations and efficiency
- Adaptability and flexibility
- Logistics operations management
- Multitasking Abilities
Timeline
Supervising Manager
SAS Retail Services L.L.C
11.2022 - Current
Supervisor
OC FAIR & EVENT CENTER
06.2022 - 08.2022
Delivery Station Liaison
AMAZON
11.2021 - 04.2022
Administrative Assistant
CASEY JONES AND DAD TREE SERVICE
01.2011 - 11.2022
Administrative Support
MACY'S
10.2010 - 01.2011
Airline Ticket Agent
US AIRWAYS
01.2005 - 07.2007
High School Diploma - undefined
Alta Vista High School
Diploma - Airline Industry
International Air Academy