Trena Panza
Gladstone,OR
Summary
Diligent Operations Lead with multiple years of experience and robust background in Operations. Exceptional talents for strategic planning, negotiation and procedure development. Dedicated to generating revenue by coaching staff members on lead development strategies.
Proven leader in operational efficiency and motivational team building, with a track record of enhancing safety management . Skilled in operations management and workforce management, Excelling in optimizing financial performance and logistics, achieving significant improvements in productivity and employee engagement.
Organized Operations Lead with more than 20 years of experience guiding crucial systems and workforce effectiveness measures.
Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day coordination and communication.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Operations Lead, Burn Perimeter Support
Burning Man Project, Year Round Volunteer
09.2019 - Current
- Contributing to the creation of a safety-first culture by collaborating with external stakeholders to ensure best practices are aligned.
- Enhancing team productivity by providing ongoing training and development opportunities.
- Managing and allocating volunteer staff and material resources to meet goals.
- Fostering a positive volunteer environment by promoting open communication, teamwork, and volunteer engagement.
- Planning operations and activities, and leading projects.
- Assisting in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Implementing risk mitigation strategies.
- Recommending actionable changes, lead provisioning, and draft plans to maintain operational status.
- Monitoring budgetary allocations closely, identifying opportunities for cost reduction while adhering to financial targets set by senior management.
- Leading volunteer project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Coordinating internal assignments, scheduling and communications to extend informational transparency and volunteer engagement and management.
- Developing effective improvement plans in alignment with goals and specifications.
- Assisting with recruiting and facilitating the training of 250 volunteers in 2023.
Office Manager/Bookkeeper
Calef Machine Tool Rebuilding
02.2015 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Developed and implemented procedures to improve accounting efficiency.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using Quickbooks.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Bar/Restaurant Manager
Giuseppe's Italian Restaurant And Lounge
06.1986 - 02.2015
- Coordinated successful private events such as corporate functions, holiday parties, and special occasions which led to increased bookings.
- Recruited talented team members through targeted hiring processes focused on identifying individuals with strong service skills and industry experience.
- Oversaw seamless front-of-house operations including reservation management, hostess duties, and table allocation techniques for maximum capacity utilization.
- Managed daily cash flow, inventory tracking, and financial reporting to ensure optimal fiscal responsibility.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer experiences.
- Organized successful promotional events to attract new clientele and boost overall business visibility in the community.
- Streamlined operations by establishing efficient work schedules, reducing labor costs while maintaining high service quality.
- Generated positive word-of-mouth referrals from satisfied customers leading to an increase in repeat business.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
Bassist College
Skills
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Distribution Management
- Capacity Planning
- Understanding of financial performance
- Safety Management
- Cost Reduction
- Demand forecasting
- Asset Management
- Logistics Management
- Operations Management
- Safety oversight
Certification
OSHA10 Certified
FEMA IS 100,200,700
Intuit Bookkeeping Basics
Intuit Assets In Accounting
Timeline
Operations Lead, Burn Perimeter Support
Burning Man Project, Year Round Volunteer
09.2019 - Current
Office Manager/Bookkeeper
Calef Machine Tool Rebuilding
02.2015 - 01.2024
Bar/Restaurant Manager
Giuseppe's Italian Restaurant And Lounge
06.1986 - 02.2015
Bassist College
OSHA10 Certified
FEMA IS 100,200,700
Intuit Bookkeeping Basics
Intuit Assets In Accounting
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