Trenajiah Harris

• Managed leasing operations for a 357-unit high-rise property (lease-up), ensuring occupancy goals were met or exceeded.
• Conducted property tours and showcased high-end amenities to prospective residents, highlighting key selling points.
• Developed and maintained positive relationships with residents to enhance tenant retention and satisfaction.
• Managed lease agreements, renewals, and move-in/move-out processes while ensuring compliance with local housing laws and regulations.
• Collaborated with the property management team to create marketing strategies and advertising campaigns, driving prospective tenant interest.
• Processed rental applications, conducted background checks, and facilitated approvals for new tenants.
• Utilized CRM systems to track leasing activity, manage leads, and report on occupancy trends.
• Resolved tenant complaints and addressed concerns to maintain a high level of resident satisfaction.
• Assisted in organizing resident events to foster community engagement and loyalty.

• Conduct showings to highlight property amenities and culture, provide insight on the community, and assist prospects in finding an ideal apartment home based on preferences and needs.
• Market property to prospective residents and consistently exceed target leasing and renewal percentages.
• Keep records accurate, detailed, fully compliant with Fair Housing laws and company policies.
• Educate new residents on their lease agreement and prepared any associated paperwork to facilitate a smooth application or move-in process.
• Address resident concerns regarding noise, parking, and maintenance issues.
• Organize monthly events to create an exciting, upbeat community, allowing residents to engage with staff and neighbors.

• Provided ongoing clerical and administrative support to senior executives, driving organizational success through the management of daily operations and special projects.
• Managed executive calendars, strategically coordinated meetings, appointments, events, and travel arrangements.
• Composed and proofread memos, letters, reports, and presentations, providing accurate and error-free communication.
• Spearheaded training and development program for new team members.
• Served as primary point of contact for 30+ incoming calls/day- addressing inquiries and resolving concerns.

• Presented properties to show quality and market comparisons through self-developed presentations.
• Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
• Reviewed and executed confidential documents, contracts and disclosures with agents, clients, attorneys, and personnel involved in closing transactions.
• Utilized marketing strategies such as social media platforms to generate new business and maintained amazing client relationships post-sale to ensure satisfaction and generate referrals.
• Negotiated contracts with buyers and sellers to maximize customer savings.

• Mastered the art of suggestive selling by implementing my knowledge of Italian cuisine and extensive wine list.
• Adhered to state laws regarding alcoholic beverage consumption and customer regulations.
• Handled simultaneous customers, team and business needs in a fast-paced environment while avoiding unnecessary delays or errors.
• Crafted and served cocktails for over 150 customers daily.
• Designed my own specialty drinks and craft cocktails as part of our permanent bar and restaurant menu.

Business administration and economics dual major with interest in real estate.

• 3.9 Cumulative GPA
• Honor Roll, Fall 2017-Spring 2018