Trenaty Layton
Armstrong,IL
Summary
I am a hardworking employee with customer service, multitasking, and time management skills. I love to learn and expand my list of skills. I also have experience in basic office operations, patient scheduling, answering phones, and handling patient inquiries. I am eager to be the best employee I can be and make my way up the career ladder!
Overview
4
4
years of professional experience
Work History
Scheduling Specialist
Carle Foundation Hospital
09.2023 - Current
- Resolved scheduling conflicts promptly and professionally
- Answered phone calls and answered questions from patients
- Handled medication renewal requests
- Screened patients for financial assistance
- Handle multiple patient requests at once
- Provided detailed information about available services and requirements.
- Scheduled appointments for all primary care locations within Carle
Key Holder
Dollar General Store
10.2021 - 08.2023
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Partnered with store leadership team to learn and understand management processes and reports.
- Participated in bank deposits and security procedures to support store opening and closing.
- Used Point of Sale register system to complete transactions.
- Counted and balanced registers.
- Captured customer information to maximize future clienteling opportunities.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Sales Associate
TJ Maxx, TJX Companies
10.2020 - 08.2021
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Enthusiastically worked with entire sales staff to give great service to every customer, cutting wait times at register.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Education
Some College (No Degree) - Psychology
Danville Area Community College
Danville, ILHigh School Diploma -
Armstrong Township High School
05.2021
Skills
- Handling Complaints and Inquiries
- Computer skills
- Attention to detail
- Call answering and routing
- Decision Making
- Basic Mathematics
- Patient scheduling
- Multitasking and Prioritizing
Timeline
Scheduling Specialist
Carle Foundation Hospital
09.2023 - Current
Key Holder
Dollar General Store
10.2021 - 08.2023
Sales Associate
TJ Maxx, TJX Companies
10.2020 - 08.2021
High School Diploma -
Armstrong Township High School
Some College (No Degree) - Psychology
Danville Area Community College
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