Trenay Coleman
Harvey,LA
Summary
I am looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
Work History
MEDICAL ASSISTANT
LCMC Health (Tulane Multispecialty Clinic)
New Orleans, LA
02.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Scheduled appointments for patients via phone and in person.
PATIENT ACCESS REPRESENTATIVE
LCMC Health (University Medical Center)
New Orleans, LA
07.2023 - Current
- Set medical appointments and left messages for doctors using EPIC database
- Provide excellent customer service to all patients, guests, and family members
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Utilized knowledge of electronic medical record systems (EPIC) and medical terminology to perform diverse data entry tasks
- Facilitated communication between patients and various departments and staff
- Assisted patients with completing registration forms and documents accurately and efficiently
- Assisted with registering incoming ER patients into the computer system
- Answered phone calls promptly and directed them to the appropriate person or department as needed
- Greeted patients and visitors in a professional manner
PATIENT ACCESS REPRSENTATIVE
OCHSNER CLINIC FOUNDATION (Remote)
, LA
07.2021 - 06.2023
- Set medical appointments and left messages for doctors using EPIC database
- Provide excellent customer service to all patients, guests, and family members
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles, and self-pay portions due
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Utilized knowledge of electronic medical record systems (EPIC) and medical terminology to perform diverse data entry tasks
- Facilitated communication between patients and various departments and staff
- Assisted patients with completing registration forms and documents accurately and efficiently
- Assisted with registering incoming ER patients into the computer system
- Answered phone calls promptly and directed them to the appropriate person or department as needed
- Greeted patients and visitors in a professional manner
Customer Sales Associate (Remote)
Valmont Industries, Inc.
08.2020 - 06.2022
- Processing customer quotes and orders, determining product availability, communicating on a professional basis with all internal and external customers.
- Providing insight on wireless communication tower components.
- Managing and communicating specifics for quotations.
- Entering customer orders into proprietary software.
- Establishing and maintaining a positive working relationship with internal and external customers.
CUSTOMER SERVICE REPRESENTATIVE
CALLS PLUS
10.2014 - 07.2020
- Answering inbound calls
- These duties consisted of having to type up allegations that customers were calling to report
- These were often allegations of elderly and child abuse
- Left messages for doctors and/or nurses after business hours for patients
- Set medical appointments and left messages for doctors using EPIC database
- I also took street maintenance calls for different states
- Provided resources for the homeless
- After hours apartment maintenance request
Education
Manicuring
My-Le's Beauty College
12.2023
CCMA -
Jental Labz Prep
12.2023
High School Diploma -
Helen Cox High School
05.2014
No degree - Criminal Justice
University of Louisiana At Lafayette
Skills
- Communication
- Time management
- Punctuality & Dependability
- Ability to work and make decisions under pressure
- Ability to work both in group and alone
- Ability to Lift 50 Pounds
- Verbal and Written Communication
- HIPAA Compliance
- Insurance Verification
- Appointment Scheduling
- Phone and Email Etiquette
- Patient registration
- EKG
- Phlebotomy
- Medical terminology
- Recording vital signs
- HCG Urine test
References
- Corinna, Walker, 504-710-4323, LCMC Health
- Michelle, Johnson, 504-380-5730, Ochsner
- Rosetta, Gabriel, 504-377-3276, Jental Labz, Instructor
Timeline
MEDICAL ASSISTANT
LCMC Health (Tulane Multispecialty Clinic)
02.2024 - Current
PATIENT ACCESS REPRESENTATIVE
LCMC Health (University Medical Center)
07.2023 - Current
PATIENT ACCESS REPRSENTATIVE
OCHSNER CLINIC FOUNDATION (Remote)
07.2021 - 06.2023
Customer Sales Associate (Remote)
Valmont Industries, Inc.
08.2020 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
CALLS PLUS
10.2014 - 07.2020
Manicuring
My-Le's Beauty College
CCMA -
Jental Labz Prep
High School Diploma -
Helen Cox High School
No degree - Criminal Justice
University of Louisiana At Lafayette
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