Trenay Coleman

• Assisted patients nationwide in booking, canceling, and rescheduling appointments across 10+ clinical departments.
• Verified patient demographics and insurance information in Epic before confirming appointments.
• Consistently exceeded department call resolution metrics (average 45 calls/hour with
• Managed electronic health record updates, ensuring accurate and timely patient information access.
• Assisted patients nationwide in booking, canceling, and rescheduling appointments across 10+ clinical departments.
• Consistently exceeded department call resolution metrics (average 45 calls/hour with

• Answered phone calls promptly and directed them to the appropriate person or department as needed.
• Answered incoming calls, scheduled appointments and filed medical records.
• Collaborated with clinical staff to coordinate patient scheduling, optimizing workflow and minimizing appointment delays.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

• Coordinated patient check-in processes, ensuring accurate collection of demographic and insurance information.
• Assisted in verifying insurance eligibility, contributing to reduced claim denials and improved revenue cycle management.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Managed incoming calls, providing timely assistance to patients regarding inquiries and appointment confirmations.

After hours answering service for various companies. Set medical appointments and left messages for doctors using EPIC database.