TRENDON M MCCORMICK
WEATHERFORD,TX
Summary
Customer Support Specialist with a track record of surpassing expectations and resolving customer issues. Skilled at calming tense situations and providing effective solutions to improve customer satisfaction. Experienced in cultivating strong relationships with customers and vendors. Adaptable to individual customer needs and dedicated to keeping everyone informed on project progress. Highly motivated to take care of, and be empathetic towards the customers.
Overview
8
8
years of professional experience
Work History
Customer Support Representative
Texas Electric Cooperatives
Decatur, TX
11.2023 - Current
- Built strong relationships with customers and prioritized customer satisfaction.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Quoted material to provide the customer with pricing.
- Ordered material based off customer needs.
- Processed refunds and credits when appropriate.
- Verified accuracy of orders prior to shipment or delivery.
- Worked closely with internal warehouse staff, sourcing, accounting, and logistics.
- Worked closely with project managers to ensure accuracy of requested materials.
- Worked closely with the customer's Engineering department to ensure material and project accuracy.
- Scheduled and hosted meetings with customers and vendors to ensure target deadlines and item specifications were met, according to the customer's needs.
- Tirelessly tracked open POs to ensure materials were on time, so the customer was up to date on all materials they had on order.
- Innovated new ways to provide outstanding customer service and support.
Warehouse Supervisor
Texas Electric Cooperatives
Fort Worth, TX
09.2019 - 11.2023
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Coordinated with other departments to ensure smooth flow of materials.
- Directed receiving, warehousing, distribution and maintenance services.
- Created strategies for improving operational efficiencies in the warehouse.
- Provided leadership to motivate staff members to achieve performance goals.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Established and maintained good relations with customers, vendors and transport companies.
Parts Specialist
AutoNation Ford
Fort Worth, TX
12.2017 - 08.2019
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Processed returns, exchanges, and refunds in a timely manner.
Electrician
REI Electric
Springtown, TX
01.2017 - 11.2017
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed conduit for new wiring systems in commercial buildings.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Connected wires to circuit breakers and transformers.
- Pulled insulated wires or cables through conduits to complete circuits.
Warehouse Associate
Dillards Distribution Center
Haltom City, TX
05.2016 - 12.2016
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers correctly for product identification purposes.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Education
High School Diploma -
Azle High School
Azle, TX04.2016
Skills
- Customer service excellence
- Organization and recordkeeping
- Customer Success Management
- Collaborative Teamwork
- Communication proficiency
- Innovative
References
References available upon request.
Timeline
Customer Support Representative
Texas Electric Cooperatives
11.2023 - Current
Warehouse Supervisor
Texas Electric Cooperatives
09.2019 - 11.2023
Parts Specialist
AutoNation Ford
12.2017 - 08.2019
Electrician
REI Electric
01.2017 - 11.2017
Warehouse Associate
Dillards Distribution Center
05.2016 - 12.2016
High School Diploma -
Azle High School
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