TRENDON MCCORMICK
Inside Sales Manager
Springtown,TX
Summary
Results-driven Inside Sales Manager known for high productivity and efficient task completion. Possess specialized skills in customer relationship management and team leadership. Excel in communication, negotiation, and problem-solving to achieve complete customer satisfaction, and foster team growth.
Overview
9
9
years of professional experience
Work History
Inside Sales Manager
Texas Electric Cooperatives
Decatur, TX
11.2023 - Current
- Built strong relationships with customers and prioritized customer satisfaction.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Quoted material to provide the customer with pricing.
- Ordered material based off customer needs.
- Processed refunds and credits when appropriate.
- Verified accuracy of orders prior to shipment or delivery.
- Worked closely with internal warehouse staff, sourcing, accounting, and logistics.
- Worked closely with project managers to ensure accuracy of requested materials.
- Worked closely with the customer's Engineering department to ensure material and project accuracy.
- Scheduled and hosted meetings with customers and vendors to ensure target deadlines and item specifications were met, according to the customer's needs.
- Tirelessly tracked open POs to ensure materials were on time, so the customer was up to date on all materials they had on order.
- Innovated new ways to provide outstanding customer service and support.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Managed daily operations of sales department, including supervision of staff members.
- Oversaw regional customer support associates.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
Warehouse Supervisor
Texas Electric Cooperatives
Fort Worth, TX
09.2019 - 11.2023
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Coordinated with other departments to ensure smooth flow of materials.
- Directed receiving, warehousing, distribution and maintenance services.
- Created strategies for improving operational efficiencies in the warehouse.
- Provided leadership to motivate staff members to achieve performance goals.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Established and maintained good relations with customers, vendors and transport companies.
Parts Specialist
AutoNation Ford
Fort Worth, TX
12.2017 - 08.2019
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Processed returns, exchanges, and refunds in a timely manner.
Electrician
REI Electric
Springtown, TX
01.2017 - 11.2017
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed conduit for new wiring systems in commercial buildings.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Connected wires to circuit breakers and transformers.
- Pulled insulated wires or cables through conduits to complete circuits.
Warehouse Associate
Dillards Distribution Center
Haltom City, TX
05.2016 - 12.2016
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers correctly for product identification purposes.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Education
High School Diploma -
Azle High School
04.2016
Skills
- Customer service excellence
- Organization and recordkeeping
- Customer Success Management
- Collaborative Teamwork
- Communication proficiency
- Innovative
References
References available upon request.
Timeline
Inside Sales Manager
Texas Electric Cooperatives
11.2023 - Current
Warehouse Supervisor
Texas Electric Cooperatives
09.2019 - 11.2023
Parts Specialist
AutoNation Ford
12.2017 - 08.2019
Electrician
REI Electric
01.2017 - 11.2017
Warehouse Associate
Dillards Distribution Center
05.2016 - 12.2016
High School Diploma -
Azle High School
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