Trenea Hughes
Slidell,LA
Summary
Resourceful educator adept at fostering learning environments where students of various backgrounds thrive. Known for high productivity and efficiently completing tasks, ensuring smooth classroom operations and effective support for lead teachers. Specialize in curriculum development, classroom management, and special education strategies. Excel in communication, adaptability, creativity, and patience, leveraging these soft skills to meet diverse student needs and enhance educational outcomes.
Overview
15
15
years of professional experience
Work History
Teacher Assistant
ST. Tammany Parish School System
Slidell, LA
11.2019 - Current
- Assist Teachers in Classroom Management and document coordination to maintain positive learning environment for 15+ students
- Assist in maintaining an engaging and respectful educational environment by promoting discipline and cooperation
- Work with teachers to optimize learning plans based on student test grades and evaluation
- Facilitate activities in small groups to reinforce teaching concepts
- Presents a wide range of information to students using hands-on instructional techniques for effective comprehension
- Complete daily reports on attendance and disciplinary performance
Lead Physical Therapy Technician
LA Health Solutions
Metairie, LA
07.2014 - 10.2019
- Assisted 60+ patients daily with scheduling appointments, processed payments, and insurance verification
- Managed teams of 3 or more employees
- Oversee hiring, training, and personal growth
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs
- Executed interventions of modalities or exercise as directed by therapist
- Monitored patient progress and reported changes to the Therapist
- Inventoried supplies requested materials and equipment’s needed for patients care and clinical efficiency
Customer Service and Sales Representative
CPU
Covington, LA
02.2010 - 07.2011
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversation
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Learned and maintained in-depth understanding of product information, providing knowledgeable response to diverse questions
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Entered 100+ customer interaction details in computer system to track requests, document problems, record solutions offered, and handled authorization payments
Education
Professional Certification - IT Support Specialist
Coursesa
Skills
- Analytical thinker
- Customer focused
- Detail-oriented
- Team Player
- Organizational Leadership
- Saas
- Stakeholder Management
- Interpersonal Skills
- Verbal & Written Communication
- Research
- Problem Solving
- Training Facilitation
- Creativity
- Time Management
- Conflict Resolution
- Schedule Coordination
- Reporting
- Process Improvement
- Microsoft office suite
- Google Suite
- EMS system
Websites
Timeline
Teacher Assistant
ST. Tammany Parish School System
11.2019 - Current
Lead Physical Therapy Technician
LA Health Solutions
07.2014 - 10.2019
Customer Service and Sales Representative
CPU
02.2010 - 07.2011
Professional Certification - IT Support Specialist
Coursesa