Trenee MUKES
Cincinnati
Summary
Detail-oriented professional with 17+ years of experience in healthcare, government operations, and transportation, transitioning into medical coding and health information systems. Background includes specialty pharmacy patient coordination, medicare and commercial insurance benefit verification, prior authorizations, and HIPAA compliance. Foundational training in ICD-10-CM and CPT coding and exposure to encoder software such as 3M. Committed to maintaining current knowledge of CMS and State of Ohio coding guidelines, official coding rules, and regulations, and integrating new knowledge into practice through ongoing professional development and continuing education. Strong track record of managing workloads to meet productivity, billing, and AR-related goals while identifying opportunities for process improvement.
Overview
16
16
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
09.2023 - 08.2024
- Sorted and routed incoming mail accurately to designated locations, up to 80,000 pieces of mail per day.
- Operated mail processing equipment, ensuring optimal functionality and safety protocols.
- Collaborated with team members to enhance workflow efficiency during peak periods.
- Adhered to postal regulations and standards, ensuring compliance at all times.
Owner/Operator Truck Driver
TRN Transportation
01.2020 - 09.2023
- Own and operate a transportation company with 2 W-2 employees, managing daily operations, contracts, scheduling, and finances.
- Safely operate commercial vehicles in compliance with DOT and Federal Motor Carrier regulations.
- Review financial reports and adjust operations to improve efficiency and profitability.
- Planned routes to optimize delivery schedules and reduce operational costs.
- Build strong customer relationships through on-time delivery and professional communication.
- Maintain a zero-accident record by following safety policies and documented procedures.
Transportation Network Specialist
United States Postal Sevice
02.2016 - 10.2019
- Evaluated transportation contractor performance and recommended changes to improve service and reduce costs.
- Maintained and circulated transportation schemes and schedules for approximately 50 postal facilities.
- Coordinated plant load operations and supplier schedules to improve service and fuel efficiency.
- Monitored supplier performance, contract compliance, and safety requirements; certified payments for services.
- Provided technical guidance to dispatching and ramp employees; occasionally supervised transportation staff.
Semi Truck Driver
Total Transportation Of Mississippi
07.2013 - 11.2015
- Operated semi truck tractor-trailer over long haul distances across 48 states while complying with DOT and Federal Motor Carrier regulations and company policies.
- Planned and adjusted routes to minimize delays and fuel use and to meet delivery schedules.
- Performed pre-trip and post-trip inspections, identified maintenance needs, and documented findings.
- Demonstrated reliability and safety in a high-responsibility environment.
Patient Care Coordinator
Humana Insurance Company
12.2008 - 07.2013
- Performed benefit verification and analysis for Medicare and commercial insurance plans for specialty medications.
- Obtained medication prior authorizations, working with providers and payers while following all HIPAA privacy and PHI standards.
- Served as a patient liaison, assisting with financial screening and transaction verification for patient assistance programs.
- Supported training and development activities for up to 50 employees, helping to standardize processes.
Education
Associate of Applied Science - Health Information Systems
University of Cincinnati
Cincinnati, OH06-2027
RHIT -
AHIMA
06-2027
Medical Coding Certificate -
University of Cincinnati
Cincinnati, OH04-2026
No Degree - General Studies
California State University, Northridge
Northridge, CA05-2004
High School Diploma -
Woodrow Wilson Classical High School
Long Beach, CA06-2003
Skills
- ICD-10-CM diagnosis coding
- ICD-10-PCS procedure coding
- Medical terminology, basic anatomy and physiology
- Healthcare reimbursement, Medicare, Medicaid, commercial payers
- Claims, medical necessity, prior authorization
- HIPAA, PHI, confidentiality
- Benefit verification and analysis
- Training and onboarding support
- Documentation accuracy, data entry
- Strong organization, time management, and multitasking
- Microsoft Excel, Word, Outlook, PowerPoint
- Business operations management
Accomplishments
- Organized and facilitated employee engagement and morale activities for a major national health insurance company.
- Developed and delivered training materials and supported ongoing employee development.
- Rapidly promoted within organizations, Humana Insurance and United States Postal Service.
- Received multiple recognitions for customer service excellence from patients and internal stakeholders.
Languages
English
Native or Bilingual
Timeline
Mail Processing Clerk
United States Postal Service
09.2023 - 08.2024
Owner/Operator Truck Driver
TRN Transportation
01.2020 - 09.2023
Transportation Network Specialist
United States Postal Sevice
02.2016 - 10.2019
Semi Truck Driver
Total Transportation Of Mississippi
07.2013 - 11.2015
Patient Care Coordinator
Humana Insurance Company
12.2008 - 07.2013
Associate of Applied Science - Health Information Systems
University of Cincinnati
RHIT -
AHIMA
Medical Coding Certificate -
University of Cincinnati
No Degree - General Studies
California State University, Northridge
High School Diploma -
Woodrow Wilson Classical High School