T. Renee Salpeter
Chattanooga,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Customer Service or Assistant Property manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
S & S Property Management
Chattanooga, TN
06.2023 - Current
- Efficiently balances leasing and management , including strong collections, time management and followup skills.
- Is a strong communicator, capable of consistently selling and closing residents with various needs, and
has the drive and skills necessary to track activity and coordinate with management. - Solid understanding
of Fair Housing regulations - Collects rent payments, inputs payments into the system, sets up promise to
pay, follows up on past due rents. - Creating and closing out work orders.
- Process applicant screenings,
sets up events for the residents, building a professional relationships with the residents. - Knowledge of OneSite for property management needs.
Assistant Community Manager
Volunteer Properties
02.2022 - 06.2023
- Builds relationships with potential residents by answering calls, responding on digital platforms and emails along with touring the property
- Constantly seeks new and creative ways to improve traffic and leasing and represent the community with a positive energy
- Inspect vacant units to ensure they are ready for showings and move-ins
- Performs background checks, reference letters, rental history and income verification for prospective residents
- Carries out the move-in flow by advising lease terms, security deposit expectations, move-in specials, rent terms and all other procedures in the Lease Agreement
- Be an effective listener to residents and prospects to offer helpful solutions
- Solid understanding of Fair Housing regulations Collects rent payments, inputs payments into the system, sets up promise to pay, follows up on past due rents
- Creating and closing out work orders
- Process applicant screenings, complete move-ins/move-outs, renewals, increase rents, ensure all monthly charges are accurate and maintain resident files in Appfolio
- Collect rent and delinquent accounts
- Also initiate the eviction process as advised by legal counsel
- Ability to prioritize, multi-task, work in a fast-paced environment, and meet deadlines.
Rapid Rehousing Program Specialist/ Case Manager
Helping Hand House
09.2020 - 12.2021
- Worked with homeless families to address barrier to housing and creating strength-based individualized case plans and achieve goals and providing follow up services
- Inputting case notes and all necessary information into a Microsoft based program, and then placing that in file in an accurate and timely manner
- Worked cooperatively with partner agencies to provide exceptional service to participants
- Performed other duties as assigned
- Possess the heart, humility and willingness to serve those in crisis situations
- Schedule and meet, in person, with current and potential property owners and landlords with the goal of building relationships that will lead to new housing options for clientele
- Operate within a culture of mutual trust, creativity, agility and accountability
- Possess the ability to withhold judgement, accept direction when necessary, and manage one’s self and one’s affairs in a manner that compliments the non-profit, and the agency’s programs, outcomes and progress to the leadership’s expectations
- Assist with rental assistance program for covid19 relief for tenants behind on rent.
Assistant Community Manager Customer Service
SHAG Senior Housing Call Center/ Independent Living
10.2018 - 09.2020
- Leasing and interacting with potential residents to see if are qualified for tax credited senior housing
- Accessing Yardi
- Engage with customers routed to SHAG Senior Housing Assistant Community Manager/ Call Center
- Provide guidance and understanding in interpreting potential resident/family needs in locating and scheduling tour for best community or communities .Transfer pre-qualified leads within database to identified community, along with complete documentation about customer's expressed need in order for community team member to pick-up personal connection and discovery process mid-stream
- Starting over from beginning Support SHAG communities through lead management with objective of updating prospect's situation and information within database and scheduling appropriate follow-up activities within database for community team members, with emphasis on setting appointment for prospect to visit community
- Work closely with community team members and home office personnel as extension of their sales and administrative team
- Manage all leads to ensure quality of data entered into lead tracking system meets all compliance requirements
- Maintain and communicate current product/service information to prospective residents and serve as point of contact for prospect as needed
- Creating and closing out work orders
Provider Customer Service
Cambia Heath Solutions-Regence Blue Shield
05.2016 - 10.2018
- One of primary contacts between the corporation and providers
- Quickly and accurately assess provider inquiries and requirements Identify errors promptly and determine what corrective steps may be taken to resolve errors
- Determine benefit payments, maximum allowable fees, co-pays, and deductibles from appropriate contracts
- Explain benefits, rules of eligibility and claims payment procedures, pre-authorizations, medical review and referrals, and grievance/appeal procedures to providers to ensure that benefits, policies and procedures are understood.
Education
High School Diploma -
Wilson High School
Long Beach, CA06.1997
Skills
- CUSTOMER SERVICE
- SATISFACTION
- MICROSOFT OFFICE
- Apartment Manager
- Yardi
- English
- Case management
- LIHTC
- Section 8
- Fair Housing Regulations
- Appfolio (1 year)
- Property leasing (2 years)
- Resident relations
- Payment management
- Conflict handling
- Leasing and sales
- Customer Support
- Property Tours
- Online Advertising
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- OneSite (1 year)
Additional Information - Core Competencies
Communication & Interpersonal: Excellent communicator with strong verbal, written and interpersonal skills that consistently elicit positive rapports and interactions with clients and individuals at all levels within the organization. Customer Service: Advanced understanding of client needs with diligent assessment resulting in superior customer service and high level of client satisfaction. Delivering the best quality of service and customer care in the most efficient manner. Computer Skills: Proficient in several computer applications including Microsoft Office Suite (Word, Excel, Access, PowerPoint), Touch Charts, Allscripts, and Avality. Medical terminology
Timeline
Assistant Property Manager
S & S Property Management
06.2023 - Current
Assistant Community Manager
Volunteer Properties
02.2022 - 06.2023
Rapid Rehousing Program Specialist/ Case Manager
Helping Hand House
09.2020 - 12.2021
Assistant Community Manager Customer Service
SHAG Senior Housing Call Center/ Independent Living
10.2018 - 09.2020
Provider Customer Service
Cambia Heath Solutions-Regence Blue Shield
05.2016 - 10.2018
High School Diploma -
Wilson High School
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