TRENEE SCOTT
LA
Summary
Customer Service specialized knowledge, maintenance, or personal care aimed at enhancing, repairing, or supporting a client's needs. Additionally,
Specialized roles focusing on auditing payments and transactions, balance cashier duties.
Overview
13
13
years of professional experience
Work History
Authorization Specialist/
First Source Private
02.2024 - Current
- Highly trained with Epic training and other systems such as CRM and Meditech
- Complete authorizations and referrals for services, including appointments and procedures
- Verify Insurance using systems such as Avality, Evicore
- Review patient's medical history and insurance coverage for approval
- Contact referring physicians for additional information as needed
- Input new patient information and update information in our systems
Customer Service Member Rep
United Health Care
Metairie, LA
12.2019 - 01.2024
- Providing excellent customer service
- Greeting patients, collecting co-pays
- Updating demographics for patients
- Scheduling appointments transportation
- Helping with claims and DME products
- Communicating with MD regarding patients
- Metairie, LA
Patient Access Representative
East Jefferson General Hospital
Metairie, LA
02.2017 - 12.2019
- Greeted newly arriving patients and complete patient registrations.
- Handles customer transactions, including scanning items, processing payments (cash, credit, mobile), issuing receipts, and issuing refund
- Interview new patients and collected needed medical and insurance information.
- Strong telephone and communication abilities.
- Understands patient confidentiality and HIPAA rules
- Collect any co-pays or patient responsibility
- Metairie, LA
Retail Sales Associate
ATT
Metairie, LA
11.2013 - 01.2017
- Count the cash drawer at the start and end of shifts to balance the register.
- Handles customer transactions, including scanning items, processing payments (cash, credit, mobile), issuing receipts, and issuing refunds
- Accept cash, credit/debit cards, and mobile payments while providing correct change
- Enhanced customer satisfaction through personalized product recommendations and solutions.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Trained new associates on sales techniques and customer service best practices.
Education
No Degree - Business Administration
Delgado Community College
High School Diploma -
Sarah T. Reed High School
01-2005
Skills
- Customer service
- Balance Cash drawer
- Payment Handling
- Cash Management
- Attention to Detail
- Typing (40 wpm)
- Team player
- Epic training
- CRM
- Authorizations and referrals
- Collecting co-pays
- Updating demographics
- Telephone and communication abilities
- HIPAA confidential rules
Timeline
Authorization Specialist/
First Source Private
02.2024 - Current
Customer Service Member Rep
United Health Care
12.2019 - 01.2024
Patient Access Representative
East Jefferson General Hospital
02.2017 - 12.2019
Retail Sales Associate
ATT
11.2013 - 01.2017
No Degree - Business Administration
Delgado Community College
High School Diploma -
Sarah T. Reed High School