Trenee Smoot
Meraux,Louisiana
Summary
Confident Patient Access Rep promoting effective communication, relationship building and time management skills. Offering 15+ years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
16
16
years of professional experience
Work History
Independent Insurance Adjuster
Pilot Catastrophe Services
06.2023 - Current
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Prepared summaries of damage, payments, and policy coverage.
- Documented all investigation activity and presented reports to management.
Patient Access Supervisor
New Orleans East Hospital
07.2014 - 11.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Patient Access Supervisor
St Bernard Parish Hospital
08.2012 - 07.2014
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Patient Registrar
Touro Infirmary Hospital
08.2007 - 08.2012
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer system.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Education
Business
Southern University At New Orleans
New Orleans, LASkills
- Customer Service
- Policy Analysis
- Organizational Skills
- Team Collaboration
- Computer Proficiency
- Decision Making
- Attention to Detail
- Resourcefulness
- Conflict Resolution
- Adaptability
- Critical Thinking
- MS Office
- Staff Management
- Team Training
Timeline
Independent Insurance Adjuster
Pilot Catastrophe Services
06.2023 - Current
Patient Access Supervisor
New Orleans East Hospital
07.2014 - 11.2020
Patient Access Supervisor
St Bernard Parish Hospital
08.2012 - 07.2014
Patient Registrar
Touro Infirmary Hospital
08.2007 - 08.2012
Business
Southern University At New Orleans
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