Treneisha Byrd
Alexandria,LA
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. I am a very ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Dedicated worker with excellent communication, time management, and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
Alexandria, LA
10.2023 - Current
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Packed boxes and stock using organizational guidelines.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
Customer Service Representative Specialist
Asurion
Houston, Texas
12.2022 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Med Tech
The Lodge At PineCreek
Baytown, TX
03.2023 - 09.2023
- Worked with Memory Care, Assisted Living and Independent Living patients hands on.
- Administered medication throughout the facility and charted medictions upon completion of the patients.
- Took vitals, bloodsugars (Administered insulin as needed) and took bloodpresures as well.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Monitored the effectiveness of interventions used by caregivers to ensure compliance with established protocols.
- Created a safe environment for residents by implementing safety measures such as fall prevention protocols.
Dialysis Patient Care Technician
DaVita Dialysis
Baytown, Texas
09.2022 - 12.2022
- Obtained and documented pre-dialysis vital signs, weight and temperature
- Assembled and prepared dialysis extracorporeal circuits according to protocol and dialysis prescription
- Cleaned fistula, catheter or grafts using antiseptic solutions
- Primed dialyzer with saline or heparinized solution to prepare machine for use
- Comforted patients to provide reassurance and encouragement during dialysis
- Modified patient treatment plans as indicated by patients' responses and conditions
- Maintained records of services performed and condition of patients.
Lead Direct Care Professional
St Marys Residential Training School
Alexandria, Louisiana
01.2020 - 08.2022
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Safely handled cleaning chemicals to comply with guidelines and procedures
- Observed aseptic techniques and wore PPE when cleaning rooms
- Stocked individual rooms and common areas with proper supplies
- Disinfected and cleaned bathroom areas, refilling dispensers
- Disinfected and sterilized equipment using germicides
- Washed windows, mirrors, and glass surfaces to remove residue
- Cleaned blood spills and bodily fluids using specific sanitizing methods
- Swept and mopped floors and vacuumed carpets.
Emergency Room Housekeeper
HHS Environmental Services
Alexandria, Louisiana
06.2017 - 11.2019
- Responded promptly and positively to client requests for assistance
- Followed infection control and safety policies and guidelines
- Identified changes in client status or needs and communicated to supervisor
- Read and recorded temperature, pulse and respirations
- Changed bed linens and performed incidental cleaning services
- Prepared and served food for patient, following special prescribed diets
- Administered medications to patients based upon physician or nurse guidelines
- Supervised and assisted patients during showers and baths
- Encouraged individuals to participate in leisure and social activities
- Documented delivery of quality care in client's clinical record
- Worked with coworkers to complete tasks.
Education
High School Diploma -
Alexandria Senior Senior High
05.2007
Bachelor of Science - Criminal Justice
Upper Iowa University
Alexandria, LASkills
- Compassion
- Enrollment Assistance
- Program Promotion
- First-Tier Technical Support
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Call Center Processes
- Livechat Messaging
- Customer Retention Strategies
- Order and Refund Processing
- Recreational Activities
- Supporting Daily Living Needs
- Housekeeping Duties
- Residential Support
- Residential Mental Health
- Personal Care Assistance
- Patient Transport
- Family Communication
- Feeding Tube Management
- Daily Logs
- Truck Loading
- Freight Handling
- Packaging
- Packing Boxes
- Hemodialysis Treatment
- Direct Patient Care
- HIPAA
- Medication Administration
- Patient Observation
- Specimen Handling
- Vital Statistics
- Emergency Response
- Medication Inventory
- Family Support
- Medication Dispensing
- Insurance Verification
- Claims Processing
References
References available upon request.
Timeline
Package Handler
FedEx
10.2023 - Current
Med Tech
The Lodge At PineCreek
03.2023 - 09.2023
Customer Service Representative Specialist
Asurion
12.2022 - Current
Dialysis Patient Care Technician
DaVita Dialysis
09.2022 - 12.2022
Lead Direct Care Professional
St Marys Residential Training School
01.2020 - 08.2022
Emergency Room Housekeeper
HHS Environmental Services
06.2017 - 11.2019
High School Diploma -
Alexandria Senior Senior High
Bachelor of Science - Criminal Justice
Upper Iowa University
Similar Profiles
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Leo KingLeo King
Delivery Driver at FedExDelivery Driver at FedEx
Elton WhiteElton White
Fleet Operations Manager at FedExFleet Operations Manager at FedEx
Chasity ManningChasity Manning
Registered Nurse at Rapides Regional Medical CenterRegistered Nurse at Rapides Regional Medical Center