Trenese Barnes
Chicago,IL
Summary
Authorized to work in the US for any employer
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Proactive Customer Service Representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pivotal Home Solutions
Naperville, IL
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Vanderbilt Medical Center
Westmont, IL
10.2018 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Maximus
Chicago, IL
08.2017 - 09.2018
- Check applicant's active medical assistance before applying to get services for a caregiver services in their residence, 3-month process must meet income guidelines before choosing an agency for caregiver services search Identify and assess customers' needs to achieve satisfaction
- Follow communication procedures, guidelines and policies
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Answered customer questions and offered details
- High volume calls (200-250 average calls/ per day)
- Answered phones, directing and assisting callers.
Direct Support Professional
DSP, Misericordia
Chicago, IL
12.2016 - 08.2017
- Work directly with people with physical and/or intellectual disabilities with the aim of assisting the individual with becoming integrated into his/her community, or a less restrictive environment.
Dietary Aide
Weiss Memorial
Chicago, IL
08.2014 - 11.2016
- Take orders and serve food and beverages to patrons in a timely fashion and check with customers to ensure that they are enjoying their meals and acting to correct any problems.
Education
Associate - arts in Liberal arts
Harold Washington college
High School Diploma - undefined
Collins Academy
Skills
- Call Center
- CSR
- Customer Service
- Customer Support
- Customer Care
- Caregiving
- Dietary Aide Experience
- Senior Care
- Meal Preparation
- Developmental Disabilities Experience
- Laundry
- Cooking
- Home Care
- Vital Signs
- Cleaning
- Microsoft Word
- Alzheimer's Care
- Computer operation
- Laboratory experience
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Inquiry Requests
- Call Transfers
- Skilled in Microsoft Office
- Call Volume and Quality Metrics
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
CPR Certification
First Aid Certification
Timeline
Customer Service Representative
Pivotal Home Solutions
09.2022 - Current
Customer Service Representative
Vanderbilt Medical Center
10.2018 - 09.2022
Customer Service Representative
Maximus
08.2017 - 09.2018
Direct Support Professional
DSP, Misericordia
12.2016 - 08.2017
Dietary Aide
Weiss Memorial
08.2014 - 11.2016
Associate - arts in Liberal arts
Harold Washington college
High School Diploma - undefined
Collins Academy