Trenette Norris

As a FAA certified member of the airline industry a current up-to-date passport, Chinese Visa and CPR/AED Certification are stiff requirements. Safety and customer service are the two major devices in this profession. Oral expression/ comprehension, speech clarity/ recognition, and problem solving/ sensitivity are the abilities that are crucial components in this field. Administer first-aid to passengers in medical emergencies/distress, operate aviation audio and video systems, and assist passengers in on-board life-threatening security and medical situations. Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers. Inventory is a very huge aspect in this position. All this is done with an inviting smile, caring positive energy, and a hospitable demeanor.

Responsible for raising brand awareness, increasing sales, and maintaining a positive image of the brand at all times. Worked closely with sales and marketing divisions to achieve marketing goals and objectives, as well as conceptualize marketing campaigns and strategies; such as communicating the value of the products to customers, tracking customer feedback, and representing the brand at launches and events. Some other requirements include, being familiar with the company's mission, vision, and goals. Educating customers, retailers, and distributors about the products or services. Creating website and social media content in order to drive brand awareness and attract new customers. Monitoring customer feedback and escalating complaints to the marketing department. Building rapport with customers and vendors using strong communication and networking skills. Public Relations is a huge aspect of this position.

Receiving all Best Western guests and visitors with a friendly, helpful and energetic attitude. Checking guest in and out, taking reservations, interacting with guests over the phone, in the lobby, answering any questions guests may have about the hotel, area, restaurant recommendations, etc. Programming and monitoring wake-up calls and express checkouts. Executing all duties of a professional front desk agent. During Night Audit, all daily incomes and expenses are thoroughly assessed using a General Ledger and other forms of financial reports/documents. These figures are then calculated, compared to YTD totals, and submitted to the corporate office.

Independently managed and promoted the Benefit Cosmetics line. Catered to all Ulta customers, but mainly promoting Benefit Cosmetics and Brow Bar. Exceeded all daily/weekly/monthly sales goals. Placed in the top percentile during company wide events and competitions. Very savvy makeup matching skills. Responsible for keeping all merchandising current. Kept a very close count of all inventory(Benefit as well as Ulta).

Marketing Consultant, Public-Relations Specialist, Consultative Seller, Commercial Writer, and Campaign Planner were all a part of my job description. Promoted and grew local businesses through Urban Radio Broadcasting. Determined which stations and time slots would best benefit the business based on the type of audience/demographic the business needed to target. Identified opportunities for commercial themes, wrote, and voiced commercials. Identified marketing opportunities, developed marketing budgets, and created campaigns within the budget.

Master of inventory and merchandising. Expert in creating, monitoring, and completing transfers. Duties included lots of clerical work and many different extensive reports. Monitored margin at which product was sold. Responsible for approving payroll time cards for all employees. Driven to exceed weekly/monthly/yearly sales goals.