Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trenia Johnson

Nashville,TN

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a job position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 27 years of related experience. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Overview

25
25
years of professional experience

Work History

Unit Secretary

HCA Summit Hospital
06.2021 - Current
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Monitored inventory levels and advised management of need for replenishment.
  • Answered phone calls and messages from 2-4 physicians and 12 medical facility, scheduling appointments, and handling patient inquiries.

Certified Nursing Assistant

HCA Summit Hospital
09.2014 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Transported patients between rooms and appointments or testing locations.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported needs of 12-18 residents under long-term care

Certified Nursing Assistant

NHC Richland Health And Rehab
06.2016 - 02.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Transported patients between rooms and appointments or testing locations.
  • Supported needs of 12-18 residents under long-term care

Correctional Officer

TENNEESSEE PRISON FOR WOMEN
10.2021 - 04.2022
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed intake paperwork, fingerprints, and searches
  • Observed behavior of residents individually and in groups
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety
  • Assisted in development of procedures and policies to maintain peace and order in facility
  • Received and accounted for personal possessions and determined inmate work assignments
  • Booked new inmates into facility and processed inmates for release

Clerk II

STATE OF TENNESSEE CITIZENS PLAZA
01.1999 - 10.2001
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Interacted with customers by phone, email, or in-person to provide information
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Processed documents and materials to disseminate information to appropriate parties
  • Routed business correspondence, documents, and messages to correct departments and staff members
  • Produced high-quality communications for internal and external use
  • Managed calendars and scheduled appointments to maintain smooth flow of operations
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff

CNA

Bordeaux Hospital
01.2002 - 12.2004
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered high-quality care to 12-18 patients in hospital facility.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

GED -

COHN ADULT LEARNING CENTER
Nashville, TN
01.1992

Skills

  • Patient Data Confidentiality
  • Medical Office Administration
  • Patient Database Updates
  • Medication Stock Orders
  • Patient Chart Maintenance
  • Medical Billing Knowledge
  • Incoming Call Reception
  • Telephone Reception
  • Customer Service

Timeline

Correctional Officer

TENNEESSEE PRISON FOR WOMEN
10.2021 - 04.2022

Unit Secretary

HCA Summit Hospital
06.2021 - Current

Certified Nursing Assistant

NHC Richland Health And Rehab
06.2016 - 02.2023

Certified Nursing Assistant

HCA Summit Hospital
09.2014 - Current

CNA

Bordeaux Hospital
01.2002 - 12.2004

Clerk II

STATE OF TENNESSEE CITIZENS PLAZA
01.1999 - 10.2001

GED -

COHN ADULT LEARNING CENTER

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Trenia Johnson