Trenica Session
Tyler,TX
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
31
31
years of professional experience
Work History
Taskforce General Manager
Carverhotel Group
Atlanta, GA
04.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Set enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Ordained Minister
FYI International Ministries
Shreveport, LA
05.2007 - Current
- Provided spiritual care through visitation, counseling and prayer.
- Planned and conducted worship services with inmates.
- Provide weekly Bible studies
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Oversaw administration and management of all areas of ministry.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Worked with stewardship to promote responsible biblical stewardship.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General Manager
Homewood Suites By Hilton
Tyler, TX
05.2021 - 05.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.\
- Develops and maintains rapport with completive properties, City Convention and Visitors Bureau, Chamber of Commerce,lead source, business partners, clients,etc. Responsible for knowing area attractions and services in order to accommodate guest needs.
- Maintain hotel operations consistent with Brand Standards.
- Responsible for knowing property emergency procedures,OSHA Workplace Standards, and ensures all team members are trained to act in a safe manner at all time and what to do in the event of emergency or accident at the property.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
General Manager
Wood Spring Suites
Shreveport, LA
07.2018 - 06.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
General Manager
Wingate By Wyndam
Bossier City, LA
07.2014 - 01.2017
- Manages and oversees daily operations
- Answers inquiries pertaining to hotel policies and services.
- Reviews prospective employees job application;schedules and conducts interviews
- Coordinates with vendors; place orders, monitors inventory, resolves vendor problems
- Verify and approves all financial transactions(chargebacks, credit card batch, bank deposit)
- Ensures optimum occupancy and average room rate for purpose of maximizing revenue.
- Coordinate department head meeting weekly
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Night Manager
Hilton Worldwide Hotels
Shreveport, LA
03.2013 - 03.2014
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored security cameras to nightly reports.
Front Office Manager
Holiday Inn Downtown Shreveport
Shreveport, LA
12.2006 - 03.2013
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Night Auditor Manager
Microtel Inn Suites
Bossier, LA
06.2002 - 06.2002
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Front Office Manager
Ramada Hotel Suites
Shreveport, LA
12.1999 - 06.2002
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assisted [Job Title] with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Education
Some College (No Degree) - Business Administration And Management
Southern University At Shreveport
Shreveport, LASkills
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Management Training
- Sales Tracking
- Focus and Follow-Through
- Financial Statement Review
- Department Oversight
- Supplier Monitoring
- Program Optimization
Timeline
Taskforce General Manager
Carverhotel Group
04.2022 - Current
General Manager
Homewood Suites By Hilton
05.2021 - 05.2022
General Manager
Wood Spring Suites
07.2018 - 06.2021
General Manager
Wingate By Wyndam
07.2014 - 01.2017
Night Manager
Hilton Worldwide Hotels
03.2013 - 03.2014
Ordained Minister
FYI International Ministries
05.2007 - Current
Front Office Manager
Holiday Inn Downtown Shreveport
12.2006 - 03.2013
Night Auditor Manager
Microtel Inn Suites
06.2002 - 06.2002
Front Office Manager
Ramada Hotel Suites
12.1999 - 06.2002
Some College (No Degree) - Business Administration And Management
Southern University At Shreveport
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