Trenica Session
Tyler
Summary
Hospitality leader with extensive experience at Homewood Suites by Hilton, specializing in profit and loss analysis and team leadership. Demonstrated success in recruiting top talent and improving guest satisfaction scores. Skilled in budgeting and creating a collaborative work environment, driving operational excellence and meeting financial objectives.
Overview
19
19
years of professional experience
Work History
Task Force General Manager
Carver Hotel Group
Atlanta
04.2022 - Current
- Travel to different hotel across the US to provide support to hotel, staffing, training , helping with guest satisfactory score.
- Support to the General Manager in day to day operation.
- Fill in areas that in need of support.
- Onboard new hires and creative checklist for staff to follow.
- Coach and develop the team.
General Manager
Homewood Suites by Hilton
Tyler
03.2021 - 03.2022
- Oversees day to operations
- Onboard new hires
- Weekly meeting with department Heads
- Ensure that Medallia score are within company standards.
- Conducts coaching/counseling sessions; performance evaluations; prepares improvement plans, disciplinary documentation.
- Hand Outstanding AR Account collection payment.
- Assisted with payroll
- Developed strong relations with customers and vendors on behalf of the organization
- Created an effective orientation program
General Manager
Woodspring Suites
Shreveport
06.2018 - 03.2021
- Recruits, hires, and trains quality staff.
- Manages all hotel staff, including creating work schedules and assigning specific duties.
- Submits all personnel paperwork, including drug test results and I-9s, out properly.
- Ensures employees acknowledge / approve that all hours worked have been recorded.
- Reviews and approves property payroll daily.
- Ensures timely submission of approved timecards to Payroll on a bi-weekly basis.
- Provides leadership to the team with ongoing training and coaching; leads by example.
- Conducts performance reviews for team members and follows progressive disciplinary process to correct team member performance deficiencies.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement accordance with the business plan and budget.
- Develops, administers, and reviews property revenue and expense budgets each day.
- Authorizes direct bill accounts and monitors the administration of Accounts Receivable.
- Maintains AWR to target by controlling discounts and ensures guest payments are made on time.
- Handle AR account make sure they don't reach 90 net billed weekly some monthly depends on the contract.
General Manager
Wingate by Wyndham
Bossier City
07.2014 - 01.2017
- Manages and oversees daily operations of the property
- Answers inquiries pertaining to hotel policies and services
- Reviews prospective employees job application; schedules and conducts interviews
- Ensures the property grounds and guest areas are clean/serviceable
- Coordinates with vendors; places orders, monitors inventory, resolves vendor problems
- Verify and approves all financial transactions (charge backs, credit card batch, bank deposit
- Monitors front desk, housekeeping, and maintenance activities, via property walkthrough and/or surveillance; investigates disturbances
- Ensures optimum occupancy and average room rate for purpose of maximizing revenue
- Reviews social networking sites for guest reviews; provides a timely response
- Trains new employees; processes new hire packets; evaluates, counsels and/or terminates employees
- Coordinates with federal, state and local agencies to ensure all standards are met
- Attends training, webinars, seminars; graduate of hotel general manager's course
- Updates and monitors all databases
- Prepares all weekly and monthly reports, including revenue, franchise and forecast report
- Resolves problems arising from guests' complaints, reservations, room assignments, and usual request/inquires
- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures
- Greets VIP guests, arranges for private telephone line, transportation and other special services
Night Manager
Hilton Downtown Shreveport
Shreveport
03.2013 - 07.2014
- Manages and oversees daily operations of the property
- Answers inquiries pertaining to hotel policies and services
- Reviews prospective employees job application; schedules and conducts interviews
- Coordinates with vendors; places orders, monitors inventory, resolves vendor problems
- Verify and approves all financial transactions (charge backs, credit card batch, bank deposit
- Monitors front desk, housekeeping, and maintenance activities, via property walkthrough and/or surveillance; investigates disturbances
- Ensures optimum occupancy and average room rate for purpose of maximizing revenue
- Reviews social networking sites for guest reviews; provides a timely response
- Coordinates with federal, state and local agencies to ensure all standards are met
- Attends training, webinars, seminars; graduate of hotel general manager's course
- Updates and monitors all databases
- Prepares all weekly and monthly reports, including revenue, franchise and forecast report
- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures
- Greets VIP guests, arranges for private telephone line, transportation and other special services
Front Office Manager
Holiday Inn Downtown Shreveport
Shreveport
12.2006 - 03.2013
- Oversaw the front desk operation make sure the team members on procedures and guest credit for compliance whit hotel credit policy and ensure all transactions are handled in secure manner.
- Conduct routine inspections of the front office and public area and take immediate action to correct any deficiencies.
- Verify front office staff provide guest with excellent customer service.
- Process AR account and payment in a timely matter.
- Resolved all guest complaints and concern Prepared managerial reports on a daily basis Evaluated employees under my leadership.
- Train developed the front desk staff.
Education
Some College - General Studies
Southern University At Shreveport
Shreveport05.1998
Skills
- Profit and loss analysis
- Payroll management
- Recruiting and onboarding
- Team leadership
- Labor cost management
- Budgeting and forecasting
- Inventory oversight
- Workplace surveillance
- Employee evaluation
- Office administration
Timeline
Task Force General Manager
Carver Hotel Group
04.2022 - Current
General Manager
Homewood Suites by Hilton
03.2021 - 03.2022
General Manager
Woodspring Suites
06.2018 - 03.2021
General Manager
Wingate by Wyndham
07.2014 - 01.2017
Night Manager
Hilton Downtown Shreveport
03.2013 - 07.2014
Front Office Manager
Holiday Inn Downtown Shreveport
12.2006 - 03.2013
Some College - General Studies
Southern University At Shreveport