Trenice Epps
Miami
Summary
Dynamic and detail-oriented professional with extensive experience at the VA Medical Center, excelling in HIPAA compliance and patient scheduling. Proven ability in conflict resolution and fostering effective communication among medical staff, enhancing patient satisfaction through exceptional service and efficient appointment management. Committed to maintaining professionalism and ethics in all interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
VA Medical Center
05.2009 - 09.2021
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Mental Health Technician
Bayview Mental Center for Mental Health
11.2007 - 01.2009
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Legal Assistant
U.S. Attorney's Office
01.2008 - 12.2008
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Education
Master of Arts - Social Work
Barry University
Miami, FL08-2011
Bachelor of Liberal Studies
Barry University
Miami, FL05-2007
Skills
- Conflict resolution techniques
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Patient scheduling
- Medical terminology
Certification
Basic Life Support
Bloodborne Pathogens
HIPPA
Occupational Safety and Health Administrative
OSHA
Basic Life Support
Having these certifications in Basic Life Support , Bloodborne Pathogens, HIPPA, CPR and Occupational Safety and Health Administrative will allow me to be able to work in hospitals, medical facilities, daycare and also Health fares
Timeline
Advanced Medical Support Assistant
VA Medical Center
05.2009 - 09.2021
Legal Assistant
U.S. Attorney's Office
01.2008 - 12.2008
Mental Health Technician
Bayview Mental Center for Mental Health
11.2007 - 01.2009
Master of Arts - Social Work
Barry University
Bachelor of Liberal Studies
Barry University
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