Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Software
Timeline
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Trenice Jenkins

Trenice Jenkins

Deputy Clerk
New Orleans,LA

Summary

Dynamic professional with extensive experience at the Orleans Parish Sheriff's Office, excelling in document preparation and customer satisfaction. Proven ability to streamline workflows and enhance productivity through effective scheduling and cross-training. Strong interpersonal skills foster positive relationships with stakeholders, ensuring efficient court operations and exceptional service delivery.

Professional administrative specialist with track record in legal and clerical support. Capable of managing complex documentation and court records with precision. Strong focus on team collaboration and adaptability in dynamic environments. Known for attention to detail and organizational skills.

Professional with strong background in administrative support and legal documentation. Proven track record in managing court records, coordinating schedules, and facilitating communication within judicial environments. Adept at collaborating with teams to achieve impactful results and adaptable to evolving needs. Known for reliability, integrity, and keen attention to detail in handling sensitive information.

Experienced with legal documentation and administrative processes. Utilizes strong organizational skills to maintain accurate court records and schedules. Knowledge of legal procedures and effective communication to support smooth operations.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims Representative National Remote position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Deputy Clerk

Orleans Parish Sheriff's Office
06.2016 - Current
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Streamlined workflow within the office through cross-training on various tasks, resulting in increased productivity among staff members.
  • Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
  • Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
  • Developed key relationships with external stakeholders such as local government officials and community organizations that benefited overall court operations.
  • Contributed to a positive work environment by fostering teamwork among colleagues and assisting new employees during their onboarding process.
  • Assisted judges with courtroom procedures, enabling smooth hearings and trials.
  • Expedited the filing process for legal documents by implementing an organized system for data entry and document retrieval.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Provided assistance to attorneys and court personnel in courtroom
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Collected court fees and fines and recorded amounts collected in [Software].
  • Created documents with applicant information and verified data against [Type] database information.

Security Officer

Edifice Protection Group
01.2012 - Current

Substitute Teacher

Orleans Parish School Board
03.2003 - 01.2005
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Built strong relationships with students, parents, and colleagues to promote a positive learning environment.
  • Implemented differentiated instruction strategies for students with varying abilities, fostering an inclusive classroom environment.
  • Provided individualized support for struggling students by offering extra help sessions and modifying lesson plans to suit their needs.
  • Boosted student engagement and participation through the implementation of interactive learning techniques.
  • Improved overall classroom management by establishing a consistent routine and implementing clear expectations for behavior.

Telephone Operator

Medical Center Of Louisiana
07.1999 - 01.2003
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
  • Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
  • Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
  • Assisted callers with inquiries, providing accurate information about products, services, or company policies.
  • Supported company operations by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
  • Processed customer payments for timely, accurate order fulfillment.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Connected callers with appropriate professional, department, or business.
  • Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
  • Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
  • Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
  • Managed high volumes of incoming calls to ensure quick response times for customer inquiries.
  • Engaged with customers to gather feedback on services, contributing to continuous improvement initiatives.
  • Directed emergency calls to appropriate departments, ensuring swift action for critical situations.
  • Participated in workshops to improve communication skills, enhancing service quality.

Education

No Degree - Clerical

Urban League of New Orleans
New Orleans, LA
06-1994

High School Education

Booker T. Washington Sr. High School
New Orleans, LA
04-1990

Skills

  • Filing systems
  • Document preparation
  • Policy enforcement
  • Legal terminology
  • Report generation
  • Calendar management
  • Telephone etiquette
  • Prioritization
  • Cash handling
  • Administrative tasks
  • Customer satisfaction
  • Mail handling
  • Mail processing
  • Processing mail
  • Scanning and copying
  • Data entry
  • Administrative support
  • Expense reports
  • Supply tracking
  • Microsoft office
  • Office supply management
  • Data recording
  • Scheduling
  • Office machine operation
  • Switchboard operation

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Nursing Assistant Training - 1994-1995
  • Clerical, Urban League - 1993-1995
  • Licensed Security Officer - 2006-Present

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Software

Windows, Excel, Microsoft, Quatro Pro,

Timeline

Deputy Clerk

Orleans Parish Sheriff's Office
06.2016 - Current

Security Officer

Edifice Protection Group
01.2012 - Current

Substitute Teacher

Orleans Parish School Board
03.2003 - 01.2005

Telephone Operator

Medical Center Of Louisiana
07.1999 - 01.2003

No Degree - Clerical

Urban League of New Orleans

High School Education

Booker T. Washington Sr. High School

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