Successful professional with over 20 years leadership experience. I am detailed and multi-task oriented with extensive experience in call centers in various lines of business. Seasoned Senior Team Leader with significant experience in managing diverse teams, facilitating effective communication, and driving operational efficiency. Known for strategic planning capabilities along with strong leadership skills, adept at fostering an environment that encourages collaboration and optimizes team performance. Brought transformative change to previous roles by improving processes and streamlining workflow.