TRENISE ROUSSELL
Harvey,Louisiana
Summary
Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency and time savings. Excellent interpersonal, communication and problem-solving abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Shuttle Driver
Ochsner Hospital
Jefferson, LA
06.2023 - Current
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Inspected exterior of vehicle before beginning shift for damage or debris removal.
- Observed traffic laws and followed established routes and schedules.
- Notified dispatch of delays due to traffic or other conditions.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
Cashier/Parking Attendant
Harrah's Casino
New Orleans
06.1999 - Current
- Greeted guests with an upbeat and positive attitude
- Received payment by cash, credit cards, or comps
- Counted money in cash drawer at the ending of shift to ensure amounts are correct
- Informed guests of parking fees
- Answered guests' questions and provided information on policies and procedures
- Monitored traffic flow on surveillance cameras
- Communicated traffic and parking rules and other information to special event visitors
- Reported any unsafe behavior/hazard to management or appropriate authorities.
Retention Specialist
RCH Management
New Orleans
08.2018 - 04.2020
- Provided excellent customer service and ensured customer satisfaction in a timely and efficient manner
- Worked in the field with customers who are past due on their accounts to restore services
- Processed cash and credit card transactions or future dated payments
- Retrieved customer equipment when needed
- Recorded actions taken to resolve account issues
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Scheduled own driving routes in accordance with peak traffic time frames often planning for up to three alternative routes in cases of emergencies
- Demonstrated good driving skills in compliance with company policy.
Education
General Studies -
L.B.Landry
05.1989
Skills
- Great Customer Service
- Analytical Skills
- Organizational Skills
- Communication Skills
- Microsoft Office Skills
Details
2729 Max Dr, Harvey, Louisiana, 70058, (504)940-8965, treniseroussell@yahoo.com
References
References available upon request
Certification
- Passenger Endorsement
- Commercial Drivers License
Timeline
Shuttle Driver
Ochsner Hospital
06.2023 - Current
Retention Specialist
RCH Management
08.2018 - 04.2020
Cashier/Parking Attendant
Harrah's Casino
06.1999 - Current
General Studies -
L.B.Landry
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