Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trenisha Walker

Augusta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Technical Customer Service Representative

Contracted
11.2019 - 02.2023
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Implemented and developed customer service training processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.

Janitorial Supervisor

Private Home
06.2016 - 06.2019
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.

Customer Service Representative

Private Duty
01.2012 - 04.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Lucy Craft Laney Highschool
Augusta Ga
05-2000

Skills

  • Ul>
  • Recordkeeping strengths
  • P>Complaint resolution
  • P>International sales support
  • P>Receiving support
  • P>Briefing leadership
  • P>Safety guidelines
  • Understanding Customer Needs
  • Process Transactions

Timeline

Technical Customer Service Representative

Contracted
11.2019 - 02.2023

Janitorial Supervisor

Private Home
06.2016 - 06.2019

Customer Service Representative

Private Duty
01.2012 - 04.2016

High School Diploma -

Lucy Craft Laney Highschool

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Trenisha Walker