Trenisse Phillips
Summary
Highly organized and proactive professional with over seven years of experience in education, pharmacy operations, and household management. Proven expertise in workflow tracking, communication coordination, and precise documentation across both remote and in-person teams. Adaptable to shifting priorities, and skilled in managing multiple systems while supporting cross-functional initiatives. Currently pursuing certifications in HIPAA compliance and administrative support to further strengthen operational excellence.
Overview
8
8
years of professional experience
Work History
Full-Time Caregiver
Phillips Family Household
Plant City
08.2019 - Current
- Coordinated household operations including medical appointments, developmental activities, budgeting, and scheduling
- Maintained and updated family records and care plans for timely service coordination
- Balanced family responsibilities with contract work, meeting strict deadlines and priorities
- Developed systems to streamline daily logistics, improving task efficiency
Specialty Pharmacy Contractor
OMNI Interactions
10.2021 - 01.2022
- Processed high-volume insurance claims with 30-step workflow accuracy
- Communicated with patients, providers, and insurers to verify coverage and resolve issues
- Maintained HIPAA compliance and coordinated benefits efficiently
- Used Microsoft Teams and SharePoint to track workflow and collaborate remotely
Elementary School Teacher
Polk & Hillsborough County Schools
08.2019 - 04.2021
- Designed and delivered individualized instruction for Grades 2 & 4
- Maintained records and performance data using Canvas and internal systems
- Collaborated with IEP/504 teams, families, and support staff
- Delivered remote instruction via Zoom and Teams, ensuring academic continuity
Captioning Assistant
CapTel Service Specialists
12.2017 - 12.2018
- Transcribed live calls using voice recognition software, ensuring real-time accuracy
- Proofread captions and supported onboarding for new hires
Education
Bachelor of Science - Elementary Education
University of South Florida
Tampa, FL05.2019
Skills
- Project Coordination
- Microsoft Teams & SharePoint
- Canvas LMS
- HIPAA Compliance
- Task Tracking & Reporting
- Data Entry & Quality Control
- Remote Communication Tools
- Stakeholder Communication
- Time Management
- Documentation & Risk Tracking
Additional Experience
- Afterschool Aide | Hillsborough County Public Schools – Plant City, FL | Jan 2017 – Aug 2017
- Park Operations Hostess | Busch Gardens Tampa Bay – Tampa, FL | May 2016 – Dec 2016
Timeline
Specialty Pharmacy Contractor
OMNI Interactions
10.2021 - 01.2022
Full-Time Caregiver
Phillips Family Household
08.2019 - Current
Elementary School Teacher
Polk & Hillsborough County Schools
08.2019 - 04.2021
Captioning Assistant
CapTel Service Specialists
12.2017 - 12.2018
Bachelor of Science - Elementary Education
University of South Florida
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