Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trenity Tilman

Houma,LA

Summary

Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. I am a Competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills. I'm also a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Member Contact Center Sales Remote

AAA
McDonough, GA
12.2023 - 02.2024
  • Oversaw daily operations of the contact center, including staff scheduling and customer service.
  • Monitored team performance and provided coaching to ensure adherence to company guidelines and quality standards.
  • Maintained a high level of professionalism among team members while providing guidance on how to handle challenging customer interactions.
  • Conducted regular team meetings to discuss progress, successes, challenges, and opportunities for growth.
  • Implemented new processes and procedures that improved overall efficiency of the contact center.
  • Tracked key metrics such as average handling time and first call resolution.

Call Center Agent Customer Relation

CVS
Las Vegas, NV
11.2022 - 12.2023
  • Greeted customers in a professional and courteous manner.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Followed up with customers regarding their satisfaction with product or service received.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Evaluated customer feedback to identify areas for improvement in the call center operations.
  • Tracked daily performance metrics such as wait times, average handle time.
  • Analyzed data trends in order to make recommendations for process improvements.

Customer Service Agent Remote

BroadPath Healthcare
Tualatin, AZ
05.2021 - 10.2022
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Performed administrative duties related to customer service such as filing documents or completing paperwork.
  • Created reports detailing customer interactions for management review.
  • Attended training sessions regularly to stay current on new products or services.
  • Suggested ways to enhance the overall customer experience.

Customer Service Ambassador- REMOTE

Activus Connect
Phillipsburg, Orlando
08.2020 - 05.2021
  • Greeted customers with a friendly and professional demeanor.
  • Assisted customers with product inquiries, orders, returns and complaints.
  • Answered incoming customer calls promptly and professionally.
  • Maintained up-to-date knowledge on all products and services offered by the company.
  • Updated customer records with relevant contact information, preferences and feedback provided by customers.
  • Provided feedback on processes to help streamline operations.
  • Tracked trends in customer inquiries for analysis purposes.
  • Developed training materials for new hires related to customer service best practices.

Education

High School Diploma -

Ellender Memorial High School
Houma, LA
05-2015

Skills

  • Strong leadership
  • Workforce Management
  • Compliance knowledge
  • Call Monitoring

Timeline

Member Contact Center Sales Remote

AAA
12.2023 - 02.2024

Call Center Agent Customer Relation

CVS
11.2022 - 12.2023

Customer Service Agent Remote

BroadPath Healthcare
05.2021 - 10.2022

Customer Service Ambassador- REMOTE

Activus Connect
08.2020 - 05.2021

High School Diploma -

Ellender Memorial High School

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Trenity Tilman