Summary
Overview
Work History
Education
Skills
References
Highlighted Achievements
Timeline
Generic

Trenovia Kitchen

Humble,TX

Summary

Dynamic professional with extensive experience at the United States Postal Service, excelling in mailroom operations and customer service. Proven ability to streamline processes and enhance efficiency, leveraging strong communication and conflict resolution skills. Proficient in data entry and Microsoft Office Suite, consistently meeting performance metrics and ensuring customer satisfaction.

Overview

12
12
years of professional experience

Work History

Mail Processing Clerk

United States Postal Service
Houston, TX
11.2021 - Current
  • Streamline mailroom operations by managing incoming and outgoing correspondence with speed and accuracy.
  • Operate and maintain sorting and mailing machinery to ensure timely distribution.
  • Provide non-financial public-facing services with professionalism and confidentiality.
  • Organize, bundle, and route mail according to proper procedures and delivery timelines.
  • Maintain accurate logs and documentation for tracking and reporting purposes.

Bank Card Processor

Vantiv
Houston, TX
11.2016 - 01.2022
  • Delivered top-tier service through telephone and written communications regarding customer debit/credit card inquiries.
  • Resolved account issues, processed changes, and supported card management tasks.
  • Collaborated with internal departments to facilitate escalated solutions.
  • Maintained accurate records of all interactions while meeting performance and compliance metrics.

Customer Service Representative

APAC
Houston, TX
01.2014 - 05.2015
  • Handled high-volume calls for T-Mobile accounts, including claims, billing, and coverage inquiries.
  • Processed transactions and resolved service issues to ensure customer satisfaction.
  • Provided peer support and informal coaching to team members needing assistance.
  • Documented cases with precision while maintaining service-level agreements.

Education

High School Diploma -

North Shore High School
Houston, TX
05.2008

Skills

  • Type 60 WPM
  • Office administration and clerical support
  • Data entry and document management
  • Scheduling and calendar management
  • Customer service and call center support
  • Filing and records management
  • Communication and interpersonal skills
  • Team collaboration and training
  • Time management and prioritization
  • Conflict resolution
  • Microsoft Office Suite proficiency
  • Multiline phone systems operation
  • Mailroom operations and processing
  • CRM software expertise
  • Data entry systems proficiency
  • Office equipment management

References

Available upon request.

Highlighted Achievements

  • Recognized for maintaining high accuracy and efficiency in mail processing under tight deadlines.
  • Played a key role in improving customer satisfaction metrics through empathetic and solution-oriented service.
  • Provided mentorship and support to new team members, promoting team cohesion and success.

Timeline

Mail Processing Clerk

United States Postal Service
11.2021 - Current

Bank Card Processor

Vantiv
11.2016 - 01.2022

Customer Service Representative

APAC
01.2014 - 05.2015

High School Diploma -

North Shore High School

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