Trent Black
Cumming,GA
Summary
- Dedicated and self-motivated individual with 10 years of extensive hand on experience in quality customer service.
- Solid 3 year background in sales, inventory management and extensive experience in the retail industry.
- Excellent communication, organization and multi-tasking skills. Work well independently with little to no supervision and as a contributing team member.
Overview
10
10
years of professional experience
Work History
Sleep Expert
Mattress Firm
05.2022 - Current
- Increased customer satisfaction by resolving issues in a timely manner within the perimeters of the company policies.
- Helped customers achieve a better nights sleep by guiding them through a selection of mattress's, bedding and accessories.
- Stay up to date on the latest research, product knowledge, innovations, and industry trends to maintain expertise.
- Assist guest in product demonstrations and newest technology within mattresses and adjustable bases.
- Weekly online training on all products and procedures within stores.
Assistant Facility Manager
LAZ Parking
07.2020 - 05.2021
- Assist with daily operations of Buckhead Village
- Direct employee interaction and onsite training
- Attended daily operation calls, site inspections and resolution
- Actively participate in recruiting and onboarding process for prospective employees
- Direct guest experience and follow up to any concerns on property to ensure positive customer ratings
Hospitality Manager
LAZ Parking
08.2019 - 03.2020
- Daily operations of Renaissance Atlanta Midtown
- Direct onsite employee interaction
- Increasing customer service ratings through personal service
- P/L management
- Payroll processing
Operations Supervisor
Platinum Parking East LLC
04.2019 - 07.2019
- Trained, staffed and supervised team of 15 valets at multiple locations including private events.
- Managed strategic operational planning for event activities.
- Managed parking accounts/locations, including responsibilities for account financial performance and guest/ client satisfaction.
- Management in hiring process
- Managed budget implementations and contract negotiations
- Invoice management and P&L balance
- Performed other duties as assigned.
Account Manager
Eagle Parking
06.2018 - 04.2019
- Provided professional customer service to efficiently address and resolve guest requests or concerns
- Supervised multiple accounts to ensure safe and smooth parking operation
- Safely parking and retrieving of guest vehicles
- Revenue management
- Improved operations and client relations by resolving traffic flow concerns to enhance customer safety
Operations Supervisor
Georgia Valet Services LLC
05.2014 - 06.2018
- Traveled to coordinate, set up and train for Top Golf account facilities
- Hired, Trained and Supervised staffing nation wide with numerous accounts
- Recruited candidates through Indeed and Social Media
- Developed company Standard Operating Procedures for each location and trained account manager on business procedures
- Inventory management
Education
Some College (No Degree) - Business Management
Valdosta State University 2006 - 2007
Valdosta, GAHigh School Diploma -
Riverside Military Academy
Gainesville, GA2006
Skills
Guest Services, Customer service-oriented, Conflict resolution, Customer Communication, Recruitment, Leadership and supervision, Team building, Proficient with Microsoft Office
Additional Information
Professional References - Available Upon Request
Timeline
Sleep Expert
Mattress Firm
05.2022 - Current
Assistant Facility Manager
LAZ Parking
07.2020 - 05.2021
Hospitality Manager
LAZ Parking
08.2019 - 03.2020
Operations Supervisor
Platinum Parking East LLC
04.2019 - 07.2019
Account Manager
Eagle Parking
06.2018 - 04.2019
Operations Supervisor
Georgia Valet Services LLC
05.2014 - 06.2018
Some College (No Degree) - Business Management
Valdosta State University 2006 - 2007
High School Diploma -
Riverside Military Academy
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