Trent Borts
Meridian,ID
Summary
Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Extensive history of superb customer service skills, proficient in managing property operations, with exceptional team leadership. Portfolio and skills include directing and managing ground up developments, completing ground up project coordination, achieving challenging targets, effective dispute resolution and building and leading exceptional teams.
Overview
7
7
years of professional experience
Work History
Vice President of Operations
Aura Living
12.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Vice President
Table Rock Residential
06.2023 - 12.2023
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Regional Director of Property Operations
Lyon Living
01.2017 - 06.2023
- Responsibilities and experience include operational oversight of multifamily portfolio
- Portfolio includes: 16, distinct apartment communities, with a total of 3,609 units
- Further oversight includes: 13 direct reports and 81 indirect reports in Southern California, Northern California, and Nevada
- Multifamily portfolio makeup includes: Class- A lease-up developments, add-value, and mixed-use
- Maximized performance via effective project management, pricing optimization, team leadership, expense control analysis and budget projections
- Performed financial reviews and pricing management
- Led capital walks and property inspections
- Led five major re-development projects, with a total of 988 units
- Units spanned across southern California and northern California
- Re-development included exterior enhancements and full scale, interior upgrades
- Further experience includes directing and leading ground up development projects, until stabilization
- Portfolio includes: 126 units in Escondido, CA, 340 units in Anaheim, CA, 160 units in Las Vegas, 257 units in Reno, NV 282 units in Reno, NV with additional 359 units in Reno, NV coming online in Q1 2023 and another 300 units in Las Vegas, NV Q2 2023
- Converted outdated software platform to Real Page, incorporating Onesite, Ops Technology, Business Intelligence, Lead2Lease, Active Building, and Online Leasing
Property Director
Lyon Living
01.2011
- Class – A, Lease Up Developments, Mixed use, and Added value
- Consistently monitored vacancies, delinquent rents, and concessions, with proactive approach
- Supervised and controlled expenditures by ensuring subcontractors' and vendors' services were obtained in accordance with property's operating budget
- Reviewed financial reports daily, weekly, and monthly
- Prepared and presented monthly financial reports and presented property results for executive team
- Interviewed, screened, and selected highly professional, qualified individuals for appropriate positions
- Trained and developed personnel to help achieve property's maximum growth potential
- Conducted regular property inspections to ensure routine maintenance work was completed timely and accurately
- Effectively managed declining performance in timely manner.
Education
Bachelor of Arts Degree - Economics
San Diego State University
San Diego, CA2008
Skills
- Strong, efficient customer service skills, extremely personable, organized, diligent, valuable leadership abilities, highly effective team manager, detail oriented, strong multi-tasking skills, and effectiveness, even under extreme pressure
- Microsoft Outlook, Excel, PowerPoint, Word, and Publisher
- Experience in Yardi, ResMan, Entrata, Rent Café, Paysan, One-Site software systems and Ops Technology
- Strong diplomacy and crisis diffusion skills
- Property tours and inspections
- Leasing and sales
- Contract Negotiation
- Budgeting
- Screening, interviewing, and hiring qualified professionals
- Staff Development
- Vendor Management
- Operations Oversight
- Strategic Planning and Execution
Timeline
Vice President of Operations
Aura Living
12.2023 - Current
Vice President
Table Rock Residential
06.2023 - 12.2023
Regional Director of Property Operations
Lyon Living
01.2017 - 06.2023
Property Director
Lyon Living
01.2011
Bachelor of Arts Degree - Economics
San Diego State University
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