Summary
Overview
Work History
Education
Skills
Timeline
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Trent Cearley

San Antonio,TX

Summary

Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

Leasing Consultant

Thrive Communities
12.2022 - 08.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
  • Conducted market research to ensure competitive pricing and offerings in leasing market.

Server/Bartender/Sales Export Manager

19th Hole Bar & Grill
01.2019 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Waiter (Fine Dining)

Chandlers Crab House
05.2016 - 01.2019
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.
  • Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
  • Rolled silverware, set up tables and polished glassware and silverware.

Server/Banquet Captain

La Fonda Mexican Restaurant
02.2014 - 05.2016
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
  • Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
  • Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
  • Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Leasing Agent

Atlantic Housing
03.2013 - 02.2014
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Invited prospects to fill out application upon completion of property tour.
  • Responded to requests and scheduled appointments for property showings.

Education

High School Diploma -

Judson High School
Converse, TX
06.2010

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies
  • Lease Agreements
  • File Management
  • Leasing and sales
  • Phone and Email Etiquette
  • Unit inspection
  • Training and mentoring
  • Exceptional customer service
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Menu Memorization
  • Safe Food Handling
  • Food safety understanding
  • Alcohol awareness
  • Food Service

Timeline

Leasing Consultant

Thrive Communities
12.2022 - 08.2024

Server/Bartender/Sales Export Manager

19th Hole Bar & Grill
01.2019 - 12.2022

Waiter (Fine Dining)

Chandlers Crab House
05.2016 - 01.2019

Server/Banquet Captain

La Fonda Mexican Restaurant
02.2014 - 05.2016

Leasing Agent

Atlantic Housing
03.2013 - 02.2014

High School Diploma -

Judson High School

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Trent Cearley