Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trent Chesley

Seymour,TN

Summary

Dynamic sales rep with extensive experience in customer service. Highly organized professional with proven track record of building customer relationships and successfully closing sales while staying calm under pressure. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

9
9
years of professional experience

Work History

Field Representative

Enviromaster
02.2022 - Current
  • Completed paperwork in full, on time and with high accuracy.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Connected with customers to assess satisfaction and resolve service issues.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Traveled up to 75-100 miles per day to visit customer locations.

Sales

Smoky Mountain Knife Works Inc.
01.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales

Oak Ridge Nissan
12.2019 - 09.2020
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Located merchandise across various stores to address customer needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Roofing Salesperson

Feazel Roofing
11.2016 - 07.2019
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Stayed current on company offerings and industry trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Quoted prices, credit terms and other bid specifications.
  • Presented professional image consistent with company's brand values.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Punch Press Maintainer

BWAY
03.2014 - 11.2016
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Reviewed completed orders for quality and accuracy.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Troubleshot press malfunctions and performed necessary repairs to restore functionality.
  • Performed regular maintenance on press machinery to optimize performance.
  • Adjusted press settings and monitored ink flow to foster optimal results.
  • Promptly removed completed loads from press.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Used gauges, calipers, and other devices to take measurements and identify problems.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Kept equipment clean, repaired, and lubricated to maximize performance.
  • Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
  • Troubleshot and resolved various issues with machinery, maintaining quality and performance.
  • Removed excess materials during and after runs and collected for reuse or put into removal bins.
  • Upheld housekeeping standards by keeping space clean and free of hazards.
  • Checked completed work to identify flaws and sort items by grade.
  • Made timely adjustments to machine operations and components to meet demands of different production orders.
  • Restocked workstations with supplies to prevent work delays.
  • Logged, trafficked, and updated projects in job management software.

Education

Physical Therapy Assistance

University of Cincinnati Clermont College
Batavia, OH

GED -

Goshen High School
Goshen, OH
05.2005

Skills

  • Trend Monitoring
  • Critical Thinking
  • Closing Procedures
  • Reading Comprehension
  • Effective Customer Communication
  • Active Listening
  • Sales Understanding
  • Customer Inquiries
  • Client Rapport-Building
  • Route Coordination

Timeline

Field Representative

Enviromaster
02.2022 - Current

Sales

Smoky Mountain Knife Works Inc.
01.2021 - 02.2022

Sales

Oak Ridge Nissan
12.2019 - 09.2020

Roofing Salesperson

Feazel Roofing
11.2016 - 07.2019

Punch Press Maintainer

BWAY
03.2014 - 11.2016

Physical Therapy Assistance

University of Cincinnati Clermont College

GED -

Goshen High School

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Trent Chesley