Driven and resourceful administrative professional with 25+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
25
25
years of professional experience
Work History
Office Manager
Phlebotomy Express Training Center
Detriot, MI
05.2021 - Current
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Coordinated special projects and managed schedules.
Sr Executive Assistant
Ernst And Young
Atlanta, GA
03.1997 - 04.2021
Managed complex calendar scheduling with focus on proper allocation of executive availability.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Contributed to smooth business operations by planning and organizing meetings and conferences.
Used software to coordinate meetings, appointments and tasks senior executives.
Prepared presentations, materials and documentation for use executives in meetings and engagements.
Processed travel expenses and reimbursements for executive team and senior management group.
Created expense reports, budgets and filing systems for management team.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Researched, proposed and implemented vendor agreements to decrease costs and improve services.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Directed administrative functions for board of directors, principals, consultants and key managers.
Managed travel itineraries and logistics for accommodations for over 13 Sr. Partner.
Supported human resources department in annual employee review process to manage performance merit increases.
Handled scheduling and logistics planning for conferences and monthly meetings.
Scheduled monthly and annual offsite visits with top national and international executives.
Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 13 Sr. Partner executives.
Located and attached appropriate files to incoming correspondence requiring replies.
Acted as point of contact for research and information gathering for Partner executive managers.
Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
Developed and maintained internal client filing system using Outlook.
Represented executive by attending meetings in executive's absence.
Complied with special requests from board members for research, assistance and travel arrangements.
Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Monitored incoming correspondence, emails, snail mail and other publications for management members.
Assisted senior management with major initiatives and projects.
Coordinated and executed special projects.
Created regular reports and updated internal databases.
Screened incoming mail, publications and other correspondence directed to management team members.
Managed travel itineraries and logistics for accommodations for over 13 Sr. Partners.
Accurately and quickly processed subscription and market invoices.
Education
Bachelor of Arts - Business Administration
Eastern Michigan University
Ypsilanti, MI
Skills
Visitor Greeting
Intuit QuickBooks
Call Routing
Records Management Databases
Travel Arrangement Coordination
Calendar and Scheduling Software
Meeting Agenda Preparation
Executive Travel
Executive Calendars
Travel Administration
Reports and Financial Statements
Video Conferencing Software
Document Filing and Retrieval
Timeline
Office Manager
Phlebotomy Express Training Center
05.2021 - Current
Sr Executive Assistant
Ernst And Young
03.1997 - 04.2021
Bachelor of Arts - Business Administration
Eastern Michigan University
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