Trent Coleman
Coffeeville,MS
Summary
Proven leader in hospitality, notably at Country Club of Oxford, where I enhanced customer satisfaction and repeat business through innovative front-of-house strategies and exceptional guest service. Skilled in inventory control and customer relations, my approach significantly improved operational efficiency and team dynamics. Achieved notable success in resolving complaints, fostering a culture of excellence and safety.
Overview
20
20
years of professional experience
Work History
Asst. FOH Manager
Country Club of Oxford
11.2022 - 10.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Coordinated with the special events manager such as weddings or corporate functions.
Expeditor
Taylor Grocery & Restaurant
08.2022 - 01.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Manual Laborer
M&B Turf
01.2022 - 08.2022
- Achieved accurate results by paying close attention to detail when performing various manual labor tasks.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Demonstrated reliability by consistently arriving on time and meeting project deadlines.
- Followed verbal and written instructions.
- Observed safety regulations on job sites to minimize accidents.
- Loaded and unloaded building materials from trucks to job sites, ensuring timely availability for workers.
Asst. Manager
McAlister's Deli
03.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
Associate of Arts - Accounting
Northwest Mississippi Community College
Oxford, MSAssociate of Arts - Business Management
Northwest Mississippi Community College
Oxford, MSSkills
- Scheduling staff
- Inventory control
- Safety awareness
- Customer relations
- Complaint handling
- Team member training
- Guest service
- Hand-eye coordination
- Guest relations
- Strong organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Molly HunterMolly Hunter
Server at Country Club of OxfordServer at Country Club of Oxford
Zach PetersonZach Peterson
Cart Attendant at Country Club of OxfordCart Attendant at Country Club of Oxford
Christopher McCulloughChristopher McCullough
Pantry Line Cook at Country Club Of OxfordPantry Line Cook at Country Club Of Oxford