Trent Dawson
Butler,OH
Summary
Highly skilled, licensed plumber with 28 years of experience, specializing in residential and commercial service work in the plumbing and drain cleaning service industry, with a proven track record of success. Exceptional problem-solving and communication skills, enabling me to effectively collaborate with colleagues and clients alike. Committed to delivering high quality and efficient solutions, always maintaining compliance with industry regulations and standards. A reliable, goal-oriented individual seeking opportunities to contribute my expertise and drive positive results within your organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Facilities Mechanical Technician
The Ohio State Wexner Medical Center
Columbus, Ohio
11.2024 - Current
- Installed water pipes to establish efficient connections for fixtures and appliances.
- Replaced worn seals in showers, toilets, and sinks to uphold operational integrity.
- Coordinated scheduled outages with contractors for maintenance of water and sewer systems.
- Oversaw demolition and repair projects to enhance access to mechanical systems.
- Assisted zone technician in troubleshooting plumbing issues and performing drain cleaning.
- Organized plumbing supplies and maintained mechanical shop to ensure optimal operations.
- Communicated with charge nurses and nurse managers regarding timelines for shutdowns during repairs.
President
Mr. Rooter Plumbing Of Mid Ohio
Mansfield, Ohio
06.2008 - 01.2024
- Successfully launched and managed small business, overseeing operations, budgeting, sales, marketing, and customer relations while maintaining 4.9-star Google rating with over 1,000 reviews.
- Developed and implemented strategic plans that drove growth, increased profitability, and expanded market reach, achieving 20 percent revenue increase in first year.
- Built and led high-performing team of 22 employees, providing guidance and training to achieve company goals and deliver exceptional customer service.
Plumbing Service Technician
Roto-Rooter
Mansfield, Ohio
02.1999 - 06.2008
- Diagnosed and resolved technical issues to maintain high customer satisfaction and minimize service disruptions.
- Implemented preventive maintenance measures to extend lifespan of drainage systems and reduce backups.
- Conducted inspections of plumbing systems to identify potential issues and provide improvement recommendations.
- Installed and maintained plumbing systems, adhering to industry standards and building codes.
- Managed inventory of plumbing supplies to ensure timely restocking for projects.
- Collaborated with clients to assess specific plumbing needs and offer suitable product recommendations.
- Diagnosed and repaired plumbing issues, ensuring swift resolutions for leaks, clogs, and faulty fixtures.
Education
GED -
C-TEC Career And Technology Education
Newark, OH03-2024
Skills
- Plumbing installation
- Drainage maintenance
- Troubleshooting techniques
- Preventive maintenance
- Water system repair
- Inventory management
- Customer service
- Project management
- Team building
- Effective communication
- Problem solving
- Technical documentation
- Regulatory compliance
- Time management
- Safety protocols
- Power tool operation
- Root-cause analysis
- Power tools proficiency
- Calibration techniques
- Schematic reading
- Work order interpretation
- Testing equipment usage
- Electrical systems
- Hand tools proficiency
- Machine operation
- Lubrication systems
- Equipment monitoring
- Emergency repair management
- Technical drawing interpretation
- Equipment troubleshooting
- Pneumatic systems
- Quality inspection
- Component assembly
- Equipment installation
- Parts replacement
- Blueprint interpretation
- Precision measurement
- Mechanical troubleshooting
- Mechanical repairs
- Corrective adjustments
- Diagnostic testing
- Multitasking Abilities
- Workflow optimization
- Quality control
- Excellent communication
- Teamwork
- Organizational skills
- Research and development
- Adaptability and flexibility
- Blueprint reviews
- Active listening
- Problem-solving
- Time management abilities
- Material selection
- Foundation repairs
- Water and Sewer line replacement
- Carpentry and Construction
- Building codes and regulations
- Quick learner
- Equipment Operator
- Training and Developing employees
- Community Oriented
Accomplishments
Award: Small Business of the year Finalist
Awarded by: Richland Area Chamber of Commerce 2012 and 2015
Award: Market Penetration
Awarded by: Dwyer Group
Top 10 franchisees out of all Mr. Rooters nation wide 2016, 2017, 2018, 2019, 2020, 2021, 2022
Award Top Gun
Awarded by: Dwyer Group
The Top Gun award goes to the top 10% of Mr. Rooter Plumbing franchise owners across North America. We received this honor during 10 of the 15 years in business. 2012,2014,2015,2016,2017,2018,2019,2020,2021,2022
Award: Personal Achievement Award
Award by: Dwyer Group
2011, 2013
Award: Franchisee Of The Year
Awarded by: Dwyer Group
This award is the highest annual honor that a Mr. Rooter franchise can earn nation wide. It is presented to the franchise that has consistently grown a model Mr. Rooter Plumbing business and had exemplary customer service while developing a talented team of associates. 2017
Award: Excellence in Mentoring
Awarded by: Neighborly
This award is presented to the franchise owner who is a model franchise and is willing to positively impact others in a proactive manner. 2019
Award: Customer Care
Awarded by: Dwyer Group
Highest net promoter score out of the Mr. Rooter franchise in North America. 2017
Certification
- State of Ohio Plumbing License
Ohio Construction Industry Board
OH LIC #45755
Obtained plumbing license in 2011, while completing continuing education classes every year to maintain OCILB requirements.
Timeline
Facilities Mechanical Technician
The Ohio State Wexner Medical Center
11.2024 - Current
President
Mr. Rooter Plumbing Of Mid Ohio
06.2008 - 01.2024
Plumbing Service Technician
Roto-Rooter
02.1999 - 06.2008
GED -
C-TEC Career And Technology Education