Trent Downing
Castalia,Ohio
Summary
Forward-thinking senior account manager with several years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality.
Overview
11
11
years of professional experience
Work History
Senior Account Manager V
Hilti North America
Cleveland, OH
03.2022 - Current
- Managed and oversaw a portfolio of Drywall/Metal Stud Contractors in Northeast/Central Ohio, achieving $2.3 million in annual sales.
- Collaborated with different stakeholders including C-Suite, Project Management, Safety Directors, and Field workers to analyze requirements and propose effective strategies for business expansion.
- Demonstrated exceptional ability to consistently surpass sales performance expectations with remarkable results, achieving a growth rate between 10% and 15% for consecutive years in both, 2022 and 2023.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Tasked with aiding in the implementation of Salesforce within our region.
- Provided ongoing training and support to junior team members on sales techniques and processes.
Regional Key Account Manager IV
Hilti North America
Cleveland, OH
03.2019 - 03.2022
- Provided oversight to key drywall/metal stud contractors in Northeast and Central Ohio, resulting in $1.4 million in annual sales.
- Contributed to the growth of team members through mentorship
- Surpassed the annual sales performance goal by 12% during 2021
- Collaborated with upper management to develop and implement strategic initiatives for sustainable growth
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
Regional Key Account Manager III
Hilti North America
Cleveland, OH
03.2018 - 03.2019
- Implemented effective strategies to optimize the performance of key contractors specialized in drywall/metal stud work, resulting in $1.1 Million in annual revenue generation
- Provided ongoing training and support to junior team members on sales techniques and processes.
- Surpassed the target for annual sales performance by 8% in 2018
- Consistently surpassed the previous year's tool sales performance by 14%
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
Regional Key Account Manager II
Hilti North America
Cleveland, OH
07.2017 - 03.2018
- Implemented effective strategies to optimize the performance of key contractors specialized in drywall/metal stud work, resulting in $1.1 Million in annual revenue generation
- Provided ongoing training and support to junior team members on sales techniques and processes.
- Surpassed the target for annual sales performance by 8% in 2018
- Consistently surpassed the previous year's tool sales performance by 14%
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
Regional Key Account Manager II
Hilti North America
Columbus, OH
04.2016 - 07.2017
- Overseeing key drywall/metal stud contractors in Central Ohio, accounting for $1.1 million in annual sales.
- Consistently met or surpassed monthly sales performance goal in the field for 13 out of 15 months
- Achieved 9% above the annual sales performance goal in 2016.
- Achieved a 23% increase in annual tool sales performance in 2016.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
Hilti Center Account Manager
Hilti North America
Cleveland, OH
03.2015 - 04.2016
- Enhanced customer engagement
- Created impactful demos showcasing product benefits resulting in increased sales
- Collaborated closely with outside sales representatives to effectively handle both jobsite and office sales calls
- Consistently achieved desirable profit margins
- Provided exceptional customer service and successfully addressed client concerns.
- Effectively supervise and optimize inventory levels.
- Successfully completed AMDP - Account Manager Development Program
Personal Banker
Fifth Third Bank
Sandusky, OH
04.2014 - 03.2015
- Maintained a strong track record by meeting or exceeding sales targets for 10 out of 12 months and 3 out of 4 quarters
- Demonstrated exceptional sales skills by securing the top position in the region on three instances and consistently maintaining a spot within the top three ranks on seven occasions.
- Executed sales visits by both phone and in-person
- Achieved business growth by actively engaging in community events
- Contributed to team management through training sessions, coaching sessions, and motivational activities.
- Built and enhanced relationships with a wide range of consumers and business clients.
Electrical Manager
Menards Inc.
Sandusky, OH
01.2014 - 04.2014
- Provided leadership and guidance to a group comprising of 8 team members
- Targeting high potential opportunities to gain business
- Worked closely with various stakeholders including Contractors, organizations, companies and major projects
- Managed and optimized profit margins to drive financial growth
- Ranked in top 25% in sales competitions within the company.
1st Assistant Electrical Manager
Menards Inc.
Sandusky, OH
08.2013 - 01.2014
- Achieved a 6% increase in yearly sales, resulting in a total revenue of $2.5 Million.
- Collaborated with vendors to achieve significant sales revenue
- Managed payroll efficiently.
- Provided ongoing training and support to junior team members on sales techniques and processes.
Manager Trainee
Menards Inc.
Sandusky, OH
06.2013 - 08.2013
- Exposure to mechanical electrical, building material departments
- Motivated team members with incentives
- Finished with a 93% or better in all 4 quadrants of program.
Education
Bachelors of Arts and Sciences - Communications with Focus on Marketing & Sales
Bowling Green State University
Bowling Green, OH05.2013
Skills
- Time Management
- Customer Service
- Account Management
- Customer Satisfaction
- Sales
- Trained on Salesforce
- Order Management
- Territory Management
- Sales expertise
Otherskills
Humane Society, College Athletics, High School Athletics, Youth Athletics, Assistant Coach at Edison High School for Girls Varsity Basketball, Microsoft Word, Microsoft Excel, Extraordinary time management skills in unique situations, Completed Management Training Program, Certified in the Consultative Sales Process, Trained on SAP & CRM Computer Systems, Trained on Salesforce
Timeline
Senior Account Manager V
Hilti North America
03.2022 - Current
Regional Key Account Manager IV
Hilti North America
03.2019 - 03.2022
Regional Key Account Manager III
Hilti North America
03.2018 - 03.2019
Regional Key Account Manager II
Hilti North America
07.2017 - 03.2018
Regional Key Account Manager II
Hilti North America
04.2016 - 07.2017
Hilti Center Account Manager
Hilti North America
03.2015 - 04.2016
Personal Banker
Fifth Third Bank
04.2014 - 03.2015
Electrical Manager
Menards Inc.
01.2014 - 04.2014
1st Assistant Electrical Manager
Menards Inc.
08.2013 - 01.2014
Manager Trainee
Menards Inc.
06.2013 - 08.2013
Bachelors of Arts and Sciences - Communications with Focus on Marketing & Sales
Bowling Green State University
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