Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
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TRENT DURAZO

TRENT DURAZO

Azusa,CA

Summary

Dynamic General Manager with extensive experience, specializing in client relationship management and process optimization. Proven ability to enhance customer experiences through effective technical support and training development. Strong leadership skills drive organizational success and foster strategic collaboration. Committed to building robust partnerships and improving service delivery.

Overview

13
13
years of professional experience

Work History

GENERAL MANAGER

Young Producers Group
08.2022 - Current
  • Directed customer support operations, managing onboarding and technical setup for K-12 schools and districts.
  • Acted as primary contact for client success, facilitating smooth implementation and timely issue resolution.
  • Created and updated SOPs, training materials, and account documentation to enhance support efficiency.
  • Coordinated with cross-functional teams to optimize service delivery and product usage for stakeholders.
  • Managed systems, budgets, invoices, and customer data for precise reporting and account oversight.

MUSIC PRODUCTION INSTRUCTOR

Young Producers Group
08.2021 - 06.2023
  • Aligned curriculum with educational standards through collaboration with faculty.
  • Facilitated classroom discussions to enhance critical thinking and teamwork.
  • Conducted lectures, demonstrations, and group activities to improve learning experiences.
  • Delivered professional development workshops on effective teaching strategies for staff.

MUSIC INSTRUCTOR

L.A.C.E.R. Afterschool Programs
08.2012 - 01.2021
  • Designed and delivered engaging, skill-based instruction while managing classroom logistics and communication.
  • Established strong rapport with diverse student populations and staff, demonstrating cultural competence and clarity.

Education

A.A. - Vocal Performance

Musicians Institute
Hollywood, CA

Skills

  • Customer service and support
  • Client relationship management
  • Team collaboration
  • Process improvement
  • Technical support
  • Data analysis
  • Training development
  • Time management
  • Effective leadership
  • Multi-tasking efficiency
  • Communication tools expertise
  • Customer experience enhancement
  • Organizational development
  • Troubleshooting expertise

CORE COMPETENCIES

Customer Support & Success - Onboarding & Client Training - Troubleshooting & Issue Resolution

CRM & Ticketing Systems - Workflow Optimization - Interdepartmental Coordination

Communication & Empathy - Technical Product Support - Documentation & SOP Creation

Timeline

GENERAL MANAGER

Young Producers Group
08.2022 - Current

MUSIC PRODUCTION INSTRUCTOR

Young Producers Group
08.2021 - 06.2023

MUSIC INSTRUCTOR

L.A.C.E.R. Afterschool Programs
08.2012 - 01.2021

A.A. - Vocal Performance

Musicians Institute

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