Dynamic leader with a proven track record at Runde Chevrolet, adept in compliance management and fostering customer satisfaction. Leveraged expertise in credit analysis and relationship building to enhance loan approval rates and secure competitive financing options. Achieved significant improvements in operational efficiency and customer service, demonstrating exceptional problem-solving abilities and a professional demeanor.
Hi, I’m
Trent Fordney
Lancaster,WI
Summary
Overview
10
years of professional experience
Work History
Runde Chevrolet
F&I Manager
03.2024 - Current
Job overview
- Analyzed performance metrics regularly, identifying areas for improvement and implementing necessary adjustments in strategy or tactics.
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Performed quality assurance checks on all purchases and contract details.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Completed, reviewed and processed paperwork to finalize sales.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Worked with lending institutions to secure financing and fulfill contracts.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
Kunes Auto Group
Sales Representative
07.2022 - 03.2024
Job overview
- Developed strong client relationships for long-term loyalty and repeat business.
- Increased customer engagement by implementing personalized follow-up strategies.
- Negotiated contracts to secure favorable terms for both company and clients.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Implemented CRM tools to track customer interactions and sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Saputo Cheese USA Inc.
Production Supervisor
07.2020 - 07.2022
Job overview
- Conducted quality checks throughout production process for optimal product standards.
- Scheduled maintenance for equipment to minimize downtime and maintain operational flow.
- Conducted safety audits for identifying potential hazards and implementing corrective actions.
- Motivated staff with regular feedback to improve performance and productivity.
- Facilitated team discussions for identifying and resolving production bottlenecks.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
- Contributed to continuous improvement efforts by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Increased team morale and productivity by fostering inclusive and supportive work environment.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
- Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
- Led quality control initiatives, significantly reducing product defects and ensuring compliance with industry standards.
- Facilitated team meetings to discuss progress and address any issues, promoting open communication.
- Optimized labor allocation, matching skill sets with task requirements to improve output quality.
- Developed training programs for new hires, ensuring quick adaptation to production process.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
Southwest Wisconsin Technical College Fennimore, WI
2 Year Technical Degree from Automotive Technician
05.2018
University Overview
Skills
- Customer satisfaction
- Customer relations
- Software utilization
- Cash flow management
- Credit analysis
- Brand awareness
- Compliance management
- Loan origination
- Sales management
- Professional networking
- Profit maximization
- Deal structuring
- Customer service and assistance
- Operational efficiency
- Paperwork management
- Document preparation
- Legal compliance
- Salesmanship
- Profitability optimization
- Insurance products
- Upselling skills
- Lending practices
- Lending partnership development
- Funding procedures
- Automotive sales experience
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer service-focused
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Client relationship building
- Loan servicing
- Relationship building
- Active listening and learning
- Analytical and critical thinking
- Data entry
- Self motivation
- Income evaluation
- Interpersonal skills
- Analytical thinking
- Creditworthiness determination
- Credit history review
- Goal setting
- Complaint handling
- Professionalism
- Document analysis
- Staff management
- Basic mathematics
- Complex Problem-solving
- Continuous improvement
- Adaptability
- Professional demeanor
Timeline
F&I Manager
Runde Chevrolet
03.2024 - Current
Sales Representative
Kunes Auto Group
07.2022 - 03.2024
Production Supervisor
Saputo Cheese USA Inc.
07.2020 - 07.2022
Southwest Wisconsin Technical College
2 Year Technical Degree from Automotive Technician
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