Trent Gardner
Akron,OH
Summary
Dynamic Customer Service Advisor with a proven track record at Lowe's Home Improvement, excelling in complaint handling and customer relations. Enhanced customer satisfaction through effective problem-solving and team collaboration, while implementing strategies that improved retention rates. Skilled in building rapport and fostering a positive work environment, driving overall performance and productivity.
Overview
13
13
years of professional experience
Work History
Customer Service Advisor
Lowes Home Improvment
04.2024 - 09.2026
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Created customer support strategies to increase customer retention.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Described product highlights and benefits to help guide purchasing decisions.
Department Supervisor
Lowes Home Improvment
02.2020 - 09.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Built and designed large displays weekly to promote specific products.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Trained new employees on overall company and department-specific policies and procedures.
Shop Help
Kenmore Construction
02.2017 - 01.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Worked in the body shop assisting with all needs including, painting vehicles, construction equipment, and any other items that needed painting.
- Worked in assisting the body shop on vehicle and equipment repairs, large and small repairs, that included mechanical repair, electrical repair, welding, and regular maintenance.
- Reorganized the shops parts room to help mechanics and laborers find parts easier.
- Helped shop office in ordering of parts for vehicles and equipment as needed.
Machine Operator
Copen Machine
05.2013 - 11.2016
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Education
No Degree - Business Management
Malone College
Canton, OHNo Degree - Business Management
Stark State College
Canton, OHHigh School Diploma -
Northwest High School
Canal Fulton, OH06.2006
Skills
- Customer service excellence
- Complaint handling
- Customer relations
- Vehicle inspection
- Customer focus
- Inter-department collaboration
- Team building
- Assertiveness
- Building rapport
Timeline
Customer Service Advisor
Lowes Home Improvment
04.2024 - 09.2026
Department Supervisor
Lowes Home Improvment
02.2020 - 09.2023
Shop Help
Kenmore Construction
02.2017 - 01.2020
Machine Operator
Copen Machine
05.2013 - 11.2016
No Degree - Business Management
Malone College
No Degree - Business Management
Stark State College
High School Diploma -
Northwest High School