Trent Hall
Lemon Grove,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer service and back-end operations.
Overview
22
22
years of professional experience
Work History
Store Manager
HIT Mobile/T-Mobile
02.2013 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set schedules for staff by planning and designating shifts and hours.
- Completed physical inventory counts bi-monthly.
- Top performer.
Store Manager
Oreck Corporation
08.2006 - 07.2010
- Create employee schedule
- Ability to communicate effectively with customers and employees
- Research and troubleshoot customer issues
- Detail oriented
- Email Correspondence
- Inventory Counts
Sales Manager
Tweeter
02.2002 - 08.2006
- Create employee schedule
- Ability to communicate effectively with customers and employees
- Research and troubleshoot customer issues
- Detail oriented
- Top performer
- Set up displays and new products
Sales Manager
Good Guys
01.1999 - 02.2002
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Top performer.
Education
No Degree - G.E
Southwestern College
Chula Vista, CASkills
- Coaching skills
- Ability to observe, evaluate, and give meaningful feedback
- Strategic planning abilities
- Delegation skills
- Customer service experienced
- Strong communication skills
Timeline
Store Manager
HIT Mobile/T-Mobile
02.2013 - 03.2021
Store Manager
Oreck Corporation
08.2006 - 07.2010
Sales Manager
Tweeter
02.2002 - 08.2006
Sales Manager
Good Guys
01.1999 - 02.2002
No Degree - G.E
Southwestern College