Trent Hensley
Field Manager
Fresno,CA
Summary
Performance-driven professional with 11 years of experience in the telecommunication industry and services. Demonstrated to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives. First-rate communication, interpersonal and organizational abilities. Strategic planner and clear communicator with an adaptable approach.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Program Manager
ALTA
Fresno, CA
04.2021 - Current
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Oversaw 4 projects each year from concept through final delivery
Electrician Apprentice
H-5 Electric
Dixon, CA
06.2019 - 12.2019
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement or repair.
- Helped complete system installations, digging trenches and breaking up concrete.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Spliced, joined and connected wire to fixtures and other electrical components.
Field Manager
AT&T
Sacramento, CA
10.2012 - 06.2019
- Developed and implemented processes and strategies to achieve operational goals.
- Facilitated field operations through supervision and direction of field personnel.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Collaborated with multiple departments to meet operational deadlines.
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Identified and diminished performance gaps by coaching and supervising up to 25 subordinates.
Premise Technician
AT&T
Anaheim, CA
05.2008 - 10.2012
- Maintained company vehicle and company equipment.
- Read and deciphered graphs and blueprints.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Safely operated various hand and power tools.
- Educated customers on how to use internet and television service.
- Installed and repaired Uverse equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained excellent attendance record, consistently arriving to work on time
- Worked flexible hours; night, weekend, and holiday shifts
QIDP
All Homes
Buena Park, CA
01.2006 - 05.2008
- Implemented behavioral plans for students with consumer disorders or other special conditions to present and reinforce learning concepts.
- Communicated with family members, conservators and regional center personnel to assist in evaluating progress and implementing ISP objectives.
- Observed consumers' performance and recorded relevant data to assess progress.
- Assisted with communication methods to keep parents informed about consumer's development and behavioral issues.
- Trained and supervised 30 staff members on new program implementation, conducted monthly staff meetings, and performed human resources functions as needed
Education
Bachelor of Arts - English
California State University - Fresno
Fresno, CA 09.1995 - 12.2000
Skills
Team leadership and direction
Performance monitoring
Data analysis
Quality Assurance Evaluation
Human Resource Management
Testing, repair and troubleshooting
Professional writing
Proficient in MS Office
Timeline
Program Manager
ALTA
04.2021 - Current
Electrician Apprentice
H-5 Electric
06.2019 - 12.2019
Field Manager
AT&T
10.2012 - 06.2019
Premise Technician
AT&T
05.2008 - 10.2012
QIDP
All Homes
01.2006 - 05.2008
Bachelor of Arts - English
California State University - Fresno
09.1995 - 12.2000