Trent Johnson
Summary
Dynamic Team Trainer from Taco Bell, adept in staff training and customer service, significantly enhanced team performance through targeted coaching and cross-training. Leveraged compliance knowledge and leadership skills to elevate training programs, ensuring high standards of food safety and service excellence. Cultivated a collaborative environment, driving efficiency and fostering professional growth among team members.
Overview
1
1
year of professional experience
Work History
Team Trainer
Taco Bell
29170 S Frost Rd, Livingston, LA 70754
04.2023 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Maintained current knowledge of all team position requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Demonstrated new products, procedures and techniques to employees.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Facilitated virtual, in-person and blended learning sessions.
Education
High School Diploma -
Doyle High School
Livingston, LA05.2024
Skills
- Compliance requirements
- Task Delegation
- Staff Training
- Cross-training abilities
- Feedback Techniques
- Customer Service
- Team leadership and supervision
- Cleaning and sanitation
- Workplace Safety
- Team Leadership
Timeline
Team Trainer
Taco Bell
04.2023 - Current
High School Diploma -
Doyle High School