Trent Kingston
Layton,UT
Summary
Innovative product management professional enthusiastically pursuing a Senior Product Manager opportunity to leverage in-depth knowledge of product lifecycle management. Highly skilled in product management, systems analysis and design, agile project management, and process improvement illustrated with over 15 years of superior industry performance.
Overview
20
20
years of professional experience
Work History
Senior Product Manager
Becklar/AvantGuard
11.2021 - 01.2024
- Increased product adoption by identifying customer needs and developing innovative product features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
- Worked with Sales, Dealer Services and Executive leadership on new business and product development
- Spearheaded competitive analysis to identify market opportunities and drive product differentiation.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Worked closely with solution architecture, engineering, and UX/UI design to ensure products were technically robust and met user acceptance criteria
- Manage projects from conception through completion, coordinating across multiple departments and teams
- Conducted market research to understand current and future trends and needs as well as evaluating competitors and their offerings.
- Developed customized IT solutions tailored to specific business needs, resulting in increased productivity and operational efficiency.
IT Solutions Manager
LDS Church (ICS)
01.2017 - 11.2021
- Secured and managed multi-million dollar Human Resources and Security IT budget
- Worked with business partners and executive leadership to develop short-term and long-term roadmaps aligning projects with Church and business priorities
- Lead a cross-functional team of engineers, developers, project managers, designers and analysts in the design, development, testing and release of applications, reports and integrations using an agile development methodology
- Managed and tracked all phases of the project, including roadmap development, budget, development, QA and ongoing technical support and maintenance.
- Maintained strong relationships with key stakeholders through consistent communication regarding project status updates and issue resolution efforts.
- Managed complex IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Streamlined IT operations for increased efficiency and productivity by managing a team of technical professionals.
- Enhanced system performance by implementing IT solutions and optimizing processes.
- Managed global Church Security IT solutions and processes
- Provided leadership and support for Video Management, Access Control, Alarm and Intrusion monitoring, operations and dispatch as well as other key security solutions
- Managed the RFP process for multiple IT solutions including creation and evaluation of the RFP and responses, management of pilots and proof of concept projects as well as communication and contract negotiation with vendors
- Lead initiatives to innovate and increase efficiency utilizing SaaS, and Cloud based technologies
- Successfully managed teams in multiple settings including in-office, hybrid and fully remote settings while maintaining or increasing productivity
Senior Business Analyst IV
LDS Church, ICS
05.2012 - 01.2017
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Requirements Manager
Harris Corporation (VA Programs)
01.2010 - 04.2012
- Developed a series of help utilities using Visual Basic .NET to enhance the Department of Veteran Affairs RAEM/ESM offices requirements gathering, documenting and delivery processes
- Developed comprehensive documentation for project requirements, leading to improved communication among stakeholders.
- Enhanced team productivity by implementing streamlined processes for requirements gathering and management.
- Streamlined project delivery by effectively prioritizing and managing competing demands on project resources.
- Ensured accurate project scope definition by conducting thorough stakeholder interviews and eliciting clear business needs.
- Improved project efficiency with the implementation of a requirements traceability matrix, tracking changes throughout the project lifecycle.
- Managed cross-functional teams in defining, documenting, and validating system requirements, optimizing overall project success.
- Collaborated with development teams to ensure timely delivery of high-quality software that met or exceeded business expectations.
- Facilitated effective communication between technical and non-technical stakeholders by translating complex concepts into easily understandable language.
- Implemented consistent review processes for requirement documents, reducing errors and ensuring alignment with stakeholder expectations.
- Increased stakeholder satisfaction by proactively managing requirement changes and keeping all parties informed of potential impacts on schedule and budget.
- Established strong relationships with key stakeholders through active engagement in meetings, presentations, and workshops focused on requirement definition.
- Provided mentorship to junior staff members on effective requirements management techniques, contributing to the overall growth and success of the team.
Senior Business Analyst IV
Patriot Technologies (VA Programs)
09.2007 - 01.2010
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Performed analysis support to provide the elicitation, analysis, documentation, validation, verification and management of Computerized Patient Record System (CPRS) software development requirements that express the needs and constraints to be placed upon the development of requested software products
- Systematically extracted and inventoried the CPRS software development requirements from a combination of resources including human stakeholders, the system's environment, feasibility studies, and domain knowledge
- Communicated effectively with geographically and technically diverse stakeholders to gain consensus and develop solutions to important analysis issues
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Senior Systems Analyst
City of Provo, Information Systems
01.2006 - 09.2007
- Enhanced system efficiency by optimizing software applications and introducing new technologies.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
- Developed and administer RFPs, developing and tracking project budgets, managing and motivating the project team members and developing and managing the project plan
- Managed a team of IT professionals responsible for hardware and software support, software development and maintenance, and web development for the Department of Energy
- Implemented new software and systems such as Ventyx Customer Suite 4.0 Utility Billing Software and iWorks Work Order Software involving all aspects of the development life cycle, including conducting JAD sessions, gathering and documenting functional requirements, developing technical requirements, and workflow diagrams, database design and development and writing and conducting test plans while acting as the liaison between functional users and systems development
- Developed and maintained department websites including the bill payment and presentment website using CSS, JavaScript, Perl, PHP, MySQL, and C# .NET
- Developed comprehensive user documentation, enabling efficient knowledge transfer between team members and clients.
- Managed project timelines and budgets effectively, consistently delivering projects on time and within budget constraints.
Systems Analyst
Steton Technology
03.2005 - 01.2006
- Analyzed client business processes, identified and documented inefficiencies and made recommendations on how to improve each inefficiency
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Met with end users and conducted JAD sessions, documented functional requirements, developed technical requirements, diagramed workflows and use cases using Enterprise Architect, and served as the liaison between customers and the software development team
- Analyzed business processes and implemented changes in order to improve efficiency within the software development life cycle
- Managed major projects and initiatives within the company including MicroStrategy BI software integration and OEM agreements.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
Developer/Analyst
Boise State University
08.2003 - 03.2005
- Analyzed, developed, tested, documented, and maintained student administration web pages, procedures, and applications using PeopleSoft’s Application Designer, PeopleCode, and SQL
- Enhanced software functionality by identifying and resolving complex issues in the development process.
- Optimized code quality through thorough testing and debugging, ensuring smooth application performance.
- Implemented user-friendly features based on customer feedback, improving overall user satisfaction.
- Supported data migration efforts by designing and developing robust ETL processes for seamless integration.
- Met with functional users and conducted JAD sessions, documented functional requirements, developed technical requirements, diagramed workflows and use case diagrams, and developed custom PeopleSoft modules
- Analyzed project requests, developed project technical requirements, workflow diagrams and system specifications.
Education
Master of Science - Management Information Systems
Boise State University
05.2006
BBA - Computer Information Systems
Boise State University
12.2002
Skills
- Product Management
- Systems Analysis & Design
- Requirements Management
- Project Management
- Roadmap Development
- Budget Management
- Change Management
- Conflict Management
- Presentations
- Partnership Building
- Data-Driven Decision-Making
- Product Lifecycle Management
- Strategic Planning
- Product Development
- Cross-Functional Collaboration
- Business Relationship Management
- Staff Management
- Cross Functional Leadership
- Agile Methodology
- Scrum Methodology
- Azure
- Jira
- Aha
- Clickup
- Sigma
- Domo
- Tableau
- SQL
- Microsoft Office
- Figma
- Slack
- ServiceNow
Languages
Polish
Limited Working
Timeline
Senior Product Manager
Becklar/AvantGuard
11.2021 - 01.2024
IT Solutions Manager
LDS Church (ICS)
01.2017 - 11.2021
Senior Business Analyst IV
LDS Church, ICS
05.2012 - 01.2017
Requirements Manager
Harris Corporation (VA Programs)
01.2010 - 04.2012
Senior Business Analyst IV
Patriot Technologies (VA Programs)
09.2007 - 01.2010
Senior Systems Analyst
City of Provo, Information Systems
01.2006 - 09.2007
Systems Analyst
Steton Technology
03.2005 - 01.2006
Developer/Analyst
Boise State University
08.2003 - 03.2005
Master of Science - Management Information Systems
Boise State University
BBA - Computer Information Systems
Boise State University
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