Trent Kremeier
Sun Prairie,WI
Summary
Dedicated Service Consultant with a proven track record in client relationship building and high customer retention. Expert in implementing process improvements and facilitating training sessions to enhance service delivery and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Consultant
Zimbrick Fish Hatchery Road
02.2017 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated training sessions for new hires, enhancing team competency and service quality.
- Implemented process improvements that streamlined service delivery and increased customer satisfaction.
- Analyzed customer feedback to identify trends, informing strategic decisions for service enhancements.
- Greet customers and make sure all the information the technicians need is properly written to help ensure the problem is fixed right the first time.
- Work directly with various types of warranties and their companies.
- Work directly with sales teams to make sure vehicles are inspected properly and any issues with purchased cars are handled expediently.
- Oversee the general work flow of the service department to make sure everything runs smoothly and that everyone has what they need to get the job done properly.
Education
Graphic And Digital Design
Moorhead State University
Moorhead, MNSkills
- Cash handling
- Client relationship building
- Customer relations
- Multitasking
- High customer retention
- Great communication skills
- Work well with others
- Self motivated
Accomplishments
A four time Infiniti national honoree for customer satisfaction and retention. Was the number one tire salesman in the nation for Infiniti in 2025. Has sold over a million dollars in service every year since 2018.
Certification
MRA management certificate
Timeline
Service Consultant
Zimbrick Fish Hatchery Road
02.2017 - Current
Graphic And Digital Design
Moorhead State University