Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Trent Lauricia

Summary

Dynamic retail professional with a proven track record at AutoZone, excelling in customer service and inventory control. Recognized for enhancing store performance through strategic merchandising and effective team mentoring. Adept at problem-solving, resulting in improved customer satisfaction and increased sales. Committed to fostering a positive shopping experience and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

AutoZone
07.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers..
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Cashier

Food Lion
10.2019 - 04.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Highland School of Technology
Gastonia, NC
06-2021

Skills

  • Problem-solving

  • Customer service

  • Customer experience

  • Customer service and engagement

  • Inventory control

  • Customer relations

  • Time management

  • Store opening and closing

  • Attention to detail

Accomplishments

  • Supervised team of 15 staff members.

Certification

  • Texas Driver's License
  • Microsoft Certified

Languages

English
Native or Bilingual

Timeline

Assistant Store Manager

AutoZone
07.2021 - Current

Cashier

Food Lion
10.2019 - 04.2020

High School Diploma -

Highland School of Technology

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Trent Lauricia