Dynamic leader with a proven track record at Patton's Marine Services Inc, adept in business operations and customer relations. Excelled in building partnerships and training teams, significantly enhancing store performance. Skilled in project management and pricing strategy, ensuring operational excellence and client satisfaction. Advocated for mental health, showcasing strong interpersonal skills and commitment to employee well-being.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Shop Owner
Patton's Marine Services Inc
02.2001 - Current
Developed loyal customer base by consistently delivering high-quality products and personalized service.
Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations.
Investigated customer complaints to identify cause of malfunctions.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Explained estimates and determined repair timelines to manage customer expectations.
Repaired and replaced worn and damaged components.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Prevented costly delays on construction projects through proactive planning for essential maintenance during periods of reduced activity or scheduled downtime.
Supported customer satisfaction with effective communication regarding repair progress, timelines, and potential issues.
Improved engine efficiency with proper tuning, alignment, and calibration of mechanical systems.
Maintained safe working environments through adherence to safety protocols and implementation of risk mitigation measures.
Ensured smooth operations for marine vessels by performing regular maintenance and troubleshooting tasks.
Navy Corpsman
United States Navy
10.1991 - 09.1993
Rendered emergency medical treatment and administered immunization programs.
Administered medications and treatments as prescribed by physicians.
Cultivated strong relationships with local healthcare providers, facilitating seamless referral processes for specialized care services.
Championed mental health initiatives within the unit, advocating for resources and support programs for service members in need.
Education
No Degree -
McFatter Technical College
Davie, FL
11-1994
No Degree - Pediatrics And Field Med School
Navy Corpsman Scholl
Waukegan, IL
03-1992
Skills
Networking and partnerships
Pricing strategy
Business operations
Store maintenance
Staff hiring and training
Employee scheduling
Customer relations
Project management
Client service
Bidding processes
Accomplishments
Supervised team of 16 staff members.
Achieved Finishing completing large refit projects through effectively helping with putting people in the right positions.
Certification
Basic Life Support Certification (BLS)
Forklift Certification
First Aid Certification
Pediatrics Advanced life Support
Yamaha out boards
Honda Outboards
Mercury outboards
Mercruiser engines
Had all during my time in the Navy and after the Navy I completed schools in the marine field.