Trent Marra
Summary
Enthusiastic nursing technician who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient needs and training for certifications and new protocols. Motivated to learn, grow and excel in the field of nursing and patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
Altoona, Pennsylvania
05.2020 - Current
- Maintained best-in-class standards for individualized care in 6 to 12 bed unit by continuously checking in with patients and families and quickly providing care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waiter
Zachs Sports And Spirits
Altoona, Pennsylvania
09.2019 - 11.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Technical Support Representative
Iqor
Altoona, Pennsylvania
07.2018 - 09.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Conducted in-depth product and issue resolution research to address customer concerns.
Customer Service Representative
Rue 21
Altoona, Pennsylvania
04.2016 - 07.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
No Degree - Nursing
Pennsylvania State University
University Park, PA05.2020
Associate of Science - Nursing
Mount Aloysius College
Cresson, PA05.2022
High School Diploma -
Altoona Area High School
Altoona, PA06.2016
Skills
- Care Monitoring
- Injury Prevention
- Patient Care Quality
- Time Management
- Patient Safety Management
- Calm Under Stress
- CPR Certification
- Empathy and Compassionate Care
- Willingness to Learn
- Attention to Detail
- Infection Prevention and Control
- Multitasking and Prioritization
Certification
- First Aid/CPR Certified
Timeline
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
05.2020 - Current
Waiter
Zachs Sports And Spirits
09.2019 - 11.2020
Technical Support Representative
Iqor
07.2018 - 09.2020
Customer Service Representative
Rue 21
04.2016 - 07.2018
No Degree - Nursing
Pennsylvania State University
Associate of Science - Nursing
Mount Aloysius College
High School Diploma -
Altoona Area High School