Trent Matthews
Hobgood,North Carolina
Summary
Dynamic and results-driven professional with experience at Walmart and West Furniture. Proven ability in customer service and teamwork, enhancing customer satisfaction through effective communication. Skilled in heavy lifting and warehouse safety, consistently optimizing workspace organization and resolving conflicts to maintain a productive environment. Eager to leverage critical thinking and a positive attitude in future roles. Always willing to learn if taught to me. Always have room for improvement if taken care of properly. Reliable.
Overview
5
5
years of professional experience
Work History
Stocker
Walmart
11.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
Mechanic
Myself
07.2020 - Current
- Disassembled defective parts to make proper repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Supervisor of Operations
West Furniture
09.2022 - 10.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Education
GED - Ged
Edgecombe Community College
Tarboro, NC12.2024
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Heavy lifting
- Loading and unloading
- Punctual and reliable
- Truck unloading
- Safe lifting procedures
- Pallet jack handling
- Warehouse safety
- Able to lift 150 lbs
- Loading dock safety
- Quick learner
- Teamwork and collaboration
- Critical thinking
- Decision-making
Timeline
Stocker
Walmart
11.2024 - Current
Supervisor of Operations
West Furniture
09.2022 - 10.2024
Mechanic
Myself
07.2020 - Current
GED - Ged
Edgecombe Community College
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