Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Trent Mccarthy

Medway,OH

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance team performance and improve customer satisfaction through effective problem-solving and clear communication. Skilled in multitasking and maintaining high standards of food safety, contributing to a positive work environment.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Adaptable [Job Title] accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience

Work History

Crew Member

McDonald's
11.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.

Shift Manager

Hardess
03.2018 - 05.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

Security Officer

1st Advanve Security
01.2015 - 04.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.

Education

Hvach -

Clark State Community College
Springfield, OH

Highschool

Fairborn Digital Accadamy
Fairborn, OH
03-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Self-discipline
  • Cleaning and sanitizing
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Leadership qualities
  • Verbal and written communication
  • Basic math
  • Drive-thru operations
  • Hospitality service expertise
  • Resilience and persistence
  • Complex Problem-solving
  • Visual communication
  • Supplies monitoring and restocking
  • Menu memorization
  • Positive company representation
  • Food running

Interests

i enjoy working with my hands im more of a hands on learner than visual or audio i really love working on cars and other stuff

Timeline

Crew Member

McDonald's
11.2024 - Current

Shift Manager

Hardess
03.2018 - 05.2023

Security Officer

1st Advanve Security
01.2015 - 04.2018

Hvach -

Clark State Community College

Highschool

Fairborn Digital Accadamy

Similar Profiles

CREATE PROFILE
Trent Mccarthy